Published on June 3, 2018 by the FairShake Team
Comcast isn’t known for its customer service. But some mistreated customers, instead of getting frustrated, are getting refunds and cash settlements.
The key is a little known contract clause called Consumer Arbitration. When you signed your service agreement with Comcast, you signed away your right to join a larger group of customers and sue them in court.
What you do have is a right for an independent expert to review your claim and determine compensation. This process is called consumer arbitration, and FairShake specializes in the process of compiling and submitting your claim. Best part, we only get paid if you win!