Make your voice heard and get a fair resolution to your complaint. These are your options to file a claim against Costa Cruise Line.
So, you have an issue and now you are ready to file a claim against Costa Cruise Line. Maybe they didn’t refund you for something they said they would, or they accidentally overcharged you. Perhaps their services were all they claimed to be.
You tried customer service first, but it didn’t get you anywhere. So now what? Because Costa Cruise Line is an Italian company, its terms are protected by Italian law. You can still voice your complaint in formal forums, like through the Better Business Bureau.
File a complaint against Costa Cruise Line with the Better Business Bureau
The Better Business Bureau (“BBB”) and its local chapters are private organizations that collect and publish complaints online and give companies a rating based on those complaints. They are funded by affiliate fees from businesses and are known for allowing said businesses the chance to respond to complaints publicly.
If you see that Costa Cruise line is actively responding to complaints on their BBB page, then feel free to submit yours. Conversely, if they aren’t and you just want your voice heard, do the same.
Go to their page on the BBB site and follow the instructions for submitting a complaint.
This depends greatly on whether the Cruise line is monitoring their complaints on the page. Sometimes they reach out and ask for more information to try and settle the issue.
The Ultimate Guide to Consumer Complaints
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