Does Cox send out confusing cable bills?

Understanding Your Cox Bill

Cox bills can be long and complex. Here’s how to decode it, and what you can do if it’s wrong…

Understanding your bill can be difficult. Don’t worry! We are here to guide you on how to make sense of your cable bill from Cox, and the resources that are available when your billing statement is still makes no sense.


Step-by-step guide to understanding your cable bill

Accessing your bill

There are two ways you can view your invoice. This can be done online or through the Cox app. Be sure to have your username and password ready to gain access if you are viewing the invoice online.

Generally, the first bill is higher than your next bill. This is because there are one time charges for installing and activating your service. If you are activating a new service , you will be charged for this in your first bill. Additionally, there are partial month charges for the first month of your plan cycle. This is calculated by looking at the number of days the line was active after your service was installed. Cox should not charge you for the days when your line was not active during the first month.

Keep in mind that for the partial month, you should enjoy full benefits of that plan month.

What’s included in your bill

Typically the bill will contain an invoice for the following:

  1. Bill Date: This is the date your bill was printed. Any service or changes made after that date will be reflected in your next billing statement.
  2. Important Account Details: This is your account number and Cox pin.
  3. Account Balance and Payments: This is the previous amount billed and paid on the account since your last statement.
  4. New Charges: This is the total amount charged on the entire account during the payment period. One time charges such as installation fees or service charges are also included in this amount.
  5. Monthly Services: This is a description of the services that you have selected every month. Here, you’ll also find the features that are included in your package.
  6. Other Fees and Surcharges: These are fees imposed by Cox.
  7. Taxes and Other Fees: Cox cable services are subject to federal, state, local taxes, and fees.
  8. Your bill will also contain a section with changes in your bill. Some examples include upgrades or downgrades in service or when a service agreement expires on the account.

If your bill is still unclear, there are other options

Contact Cox Using Their Chat Tool

The chat tool may speed up the process of getting support rather than waiting on long phone wait times.

Post to Cox’s Facebook page or contact them through Facebook Messenger

Unfortunately, sometimes a public complaint brings quicker results.

Contact Cox’s Number 1-800-234-3993.

If you decide to call Cox directly, make sure you read our guide to getting good customer service.

Use the app

Cox offers a tool that allows you to view 18 months of bills online or in the Cox connect app. Simply open the Cox Connect app or visit cox.com/mybill 

Okay, none of that worked, now what?

If you’re still not getting what you deserve out of Cox’s customer service, let us help you file a claim.

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