Cox bills can be long and complex. Here’s how to decode it, and what you can do if it’s wrong…
Understanding your bill can be difficult. Don’t worry! We are here to guide you on how to make sense of your cable bill from Cox, and the resources that are available when your billing statement is still makes no sense.
Accessing your bill
There are two ways you can view your invoice. This can be done online or through the Cox app. Be sure to have your username and password ready to gain access if you are viewing the invoice online.
Generally, the first bill is higher than your next bill. This is because there are one time charges for installing and activating your service. If you are activating a new service , you will be charged for this in your first bill. Additionally, there are partial month charges for the first month of your plan cycle. This is calculated by looking at the number of days the line was active after your service was installed. Cox should not charge you for the days when your line was not active during the first month.
Keep in mind that for the partial month, you should enjoy full benefits of that plan month.
What’s included in your bill
Typically the bill will contain an invoice for the following:
If your bill is still unclear, there are other options
The chat tool may speed up the process of getting support rather than waiting on long phone wait times.
Unfortunately, sometimes a public complaint brings quicker results.
If you decide to call Cox directly, make sure you read our guide to getting good customer service.
Cox offers a tool that allows you to view 18 months of bills online or in the Cox connect app. Simply open the Cox Connect app or visit cox.com/mybill
If you’re still not getting what you deserve out of Cox’s customer service, let us help you file a claim.
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