A legal option that can get Cox to listen — and get you compensated.
This becomes particularly true when the big company, like Cox, makes a mistake that costs you money. Worse still is when you need their service so if you don’t pay the bill–even if it is wrong–they will cut off your service.
So you reach out to Cox customer service with a phone call, but they don’t have the power to change the mistake. You try emailing Cox but those requests seem to go down a black hole, without an adequate response. You might request to speak to someone with authority at the corporate office which can be ignored or take too long.
Worse, they say they will fix things, but they don’t. So you have to pick up the phone and try all over again.
What can you do other than feel like a chump who was taken advantage of?
So what next? Use arbitration to settle your complaint. Arbitration helps you get a satisfactory solution for your complaint against Cox without having to sue the company. When you request arbitration, the company has to do a lot of work and they lose control of the outcome. During arbitration, an independent individual (the arbitrator) is appointed who is familiar with the type of situation involved. The arbitrator has to be impartial. The arbitrator looks at the facts presented by both sides and makes a binding decision.
Arbitration handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:
If Cox doesn’t meet your demands, you can get a reasonable, fair, transparent, and just hearing without spending any money by using FairShake to help you file for arbitration. Our help doesn’t cost you anything unless you win.
You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. But if you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.
And FairShake helps you do so. We will send a demand letter to Cox corporate offices to start the clock on them to resolve your case before you can file arbitration (this length is usually 30 days but this depends on the length of time required by the arbitration clause in your contract).
In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period. At that point, your issue is resolved and you can move on. But if Cox doesn’t, then you file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.
If your case reaches arbitration, you might consider whether to hire an attorney. In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.
The decision to hire an attorney really rests with the specifics of your case. There are many common complaints that fall under specific laws that make possible compensation awards particularly high. For some types of complaints that are more complicated, like those involving robocalls or improper debt collection attempts, the assistance of an attorney can help you maximize the value of those claims.
Begin the process by letting us know below about your complaint against Cox. Let FairShake take the frustration of dealing with a big company off your to do list and help you get the satisfactory solution you deserve.
FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.