Get Help With Legal Options vs. Credit Acceptance Corporation

If an experience with Credit Acceptance Corporation is causing you stress or financial harm, it’s important to know your legal rights. 

You might want to know how to sue Credit Acceptance, whether you can join a Credit Acceptance lawsuit, how to get compensation from Credit Acceptance, or how to hire a lawyer against Credit Acceptance.

Below are some commonly asked questions about Credit Acceptance Corp, and some answers…

Editor’s Note: FairShake is not an attorney, law firm, or financial advisor. Our content team conducts research to the best of our ability to ensure this content is accurate, but it does not replace professional financial or legal advice.

What kind of company is Credit Acceptance Corporation?

Credit Acceptance Corporation is an auto finance company. They provide vehicle loans and vehicle service contracts, offering their products via car dealers. 

ls Credit Acceptance Corporation legit?

Yes, Credit Acceptance is a legitimate company. Even legitimate companies can operate in shady ways, though. If you are having an issue with Credit Acceptance, you might consider contacting an attorney to go over any alternative ways to get resolution especially if customer service is difficult to utilize.

Who is the CEO of Credit Acceptance?

As of 2023, the CEO of Credit Acceptance Corporation is Kenneth S. Booth. He was appointed in 2021.

Where is Credit Acceptance headquarters?

The headquarters of Credit Acceptance Corporation are located in Southfield, Michigan right outside Detroit. The mailing address for Credit Acceptance HQ is:

25505 W. Twelve Mile Road
Southfield, Michigan

How do I contact Credit Acceptance?

According to the company, if you are an existing customer, the best way to contact Credit Acceptance is to sign in to your customer portal and send a secure message. The company doesn’t provide any direct contact information like a customer service number. The only phone number they provide for any type of contact is associated with making a payment and that number is 1-800-634-1506.

Is there a lawsuit against Credit Acceptance Corporation?

There have been multiple recent lawsuits against Credit Acceptance:

For example, in 2023, Credit Acceptance Corporation was sued by the Consumer Financial Protection Bureau and the New York State Office of the Attorney General for misrepresenting costs of credit and tricking consumers into high cost loans specifically for used vehicles.

If you are having issues with Credit Acceptance and customer service isn’t offering a viable resolution, you can reach out to an attorney about your legal options, which might include consumer arbitration or suing Credit Acceptance in small claims court.

What laws apply to Credit Acceptance Corporation?

When taking out a car loan from Credit Acceptance, you’re protected by a variety of federal and state laws.

Some of the laws that apply to Credit Acceptance car loans include:

Laws requiring Credit Acceptance Corp to disclose important information about your loan:

• The Truth in Lending Act – The Truth in Lending Act (TILA) guarantees your right to get relevant details before taking out a car loan. It requires that creditors like Credit Acceptance Corp provide a written disclosure of important terms including the annual percentage rate (APR), finance charge, monthly payment amount, payment due dates, amount financed, length of the credit agreement, and any charges for late payment. If Credit Acceptance Corp fails to provide this information prior to obtaining your signature, they’ve violated the Truth in Lending Act and you may have a legal complaint. 
• Consumer Leasing Act – The Consumer Leasing Act is another federal law that guarantees you receive additional important information when leasing a car. This law requires whoever is offering a lease (in this case Credit Acceptance Corp), to disclose certain information including:
  •  the amount due at lease signing or delivery; 
  • the number and amount of monthly payments; 
  • all other fees charged under the agreement, such as license fees, taxes, payments due at the end of the lease, and any charges for excess mileage.
  • penalties charged for late payment or default; 
  • conditions under which the lease can be ended early (and penalties for doing so); 
  • whether you have a right to buy the vehicle at the end of the lease and the price to do so.
• Credit Practices Rule  – If you’re a cosigner on a Credit Acceptance Corp loan, the Credit Practices Rule provides important protections. This is a regulation from the Federal Reserve that, among other things, protects the rights of cosigners on loans. Creditors like Credit Acceptance Corp must provide a written notice to potential cosigners about their liability if the other person fails to pay. The Act also prohibits late charges in some situations and prohibits creditors from using certain contract provisions that the government has found to be unfair to consumers.
• Consumer Credit Protection Act – If Credit Acceptance Corp denied you credit, they may owe you information under this law. The Consumer Credit Protection Act requires certain creditors to provide consumers with information if the creditor denies them financing.
• Credit Acceptance Corp is bound by Risk-Based Pricing rules. This rule means Credit Acceptance Corp has to provide you a written notice if they gave you less favorable lending terms than other borrowers with similar credit histories and credit scores. Credit Acceptance Corp has to explain why you received less favorable lending terms. 

Laws that protect you if the car you’ve financed through Credit Acceptance Corp is faulty:

• Uniform Commercial Code (“UCC”) – The Uniform Commercial Code is a set of state laws that provide you fundamental rights in consumer transactions. Every state and DC has adopted all or most of the UCC. Article 2 of the UCC defines key laws that protect you in buying or leasing a car including lemon laws and express warranties. Article 2A of the UCC applies specifically to leases.
  • Lemon laws enable purchasers to have a defect repaired, or to receive a replacement or a refund. You can find more information on your state’s lemon laws here.
  • An express warranty is a fact or promise provided by the seller that becomes enforceable by the buyer as a “basis” of the sale. 
• Magnuson-Moss Warranty Act – If you’ve been offered a warranty on your vehicle, the Magnuson-Moss Act provides important protections. This federal law applies to any consumer goods with a retail price of $15 or more, and requires a seller making an express warranty to fully disclose the warranty’s terms and conditions. Sales agreements may not limit consumers’ rights under any implied warranties; may not impose any duties on consumers to take advantage of warranties other than notifying the seller of defects; and the seller must attempt repair, replacement, or refund if possible

Laws that protect you against lending discrimination by Credit Acceptance Corp:

• Equal Credit Opportunity Act (“ECOA”) – The ECOA is a federal act that prohibits denying credit, or charging more for credit, based on a list of protected factors including race, color, religion, national origin, sex, marital status, age, and receipt of public assistance. If you feel you’ve been discriminated against in applying for a Credit Acceptance Corp loan, this law may apply.

Laws that protect you against Credit Acceptance Corp debt collectors:

• Fair Debt Collection Practices Act (“FDCPA”) The FDCPA protects you from aggressive debt collection tactics by regulating the ways in which companies like Credit Acceptance Corp are allowed to collect on a debt. 

If you believe that Credit Acceptance Corp has punished you or denied you financing because of discrimination, incorrectly reported information on your credit report, or violated any other federal laws that apply to their organization, you may wish to speak with an attorney about how to sue Credit Acceptance Corp.

Also from FairShake:

• Introduction to Car Lending Laws
• The Truth in Lending Act — Explained
• 10 Consumer Protection Laws to Know About
• What is the Fair Debt Collection Practices Act?
• Understand the Fair Credit Reporting Act

What can I do if a salesperson lied to me about a Credit Acceptance loan?

If a salesperson lied to you about a Credit Acceptance loan, you may be able to start a lawsuit.

Some common tactics by creditors that violate the Truth in Lending Act (TILA) include failing to accurately disclose the finance charge and APR, or applying penalty fees exceeding TILA limits.

If Credit Acceptance Corp misled you to make a sale you are entitled to take action against them. Tell us more about it below for the chance to be matched with an attorney.

If you were sold a car with defects you didn’t know about, you can also pursue your rights under the law.

If your car is under warranty, lemon laws require the vehicle manufacturer to repair it. If your vehicle cannot be repaired or a defect is too severe, you are entitled to a refund or a replacement vehicle. (The specifics of lemon laws vary by state, however. In some states lemon laws only cover new vehicles, while in other states they apply to both new and used vehicles.)

Can a Credit Acceptance car loan be discharged in bankruptcy?

How your Credit Acceptance Corp car loan will be treated in bankruptcy depends on the type of bankruptcy you’re filing for. Unfortunately, you’re unlikely to be able to wipe out the debt while keeping the car.

Under a Chapter 7 bankruptcy or “liquidation bankruptcy,” a car loan will not be discharged because it is a secured debt.

• Secured creditors—which include car loan holders—can require you to sign a reaffirmation agreement. A reaffirmation agreement between the creditor and debtor waives the discharge of debt in a pending bankruptcy proceeding. You will be required to maintain your monthly payments – upon default, the creditor has the right to repossess your car.
• However, Chapter 7 grants you the right to redeem your car. To redeem your vehicle, you must pay a lump sum equal to its replacement value, which can be much lower than the amount that remains on your loan.

A Chapter 13 bankruptcy, or “wage earners bankruptcy” allows a debtor to keep the property while restructuring the debts to pay them over time, usually three to five years. 

• If you default on payment schedule coming out of Chapter 13 bankruptcy, the lender can still repossess your car.
• If the balance of your loan is more than your car is worth, you can pay back the balance based on the current value rather than the contracted loan balance. This is known as a “cram down” and can lower your payment if you owe more than the car is worth.

How do I file a complaint against Credit Acceptance?

There are several ways you can file a complaint against Credit Acceptance. 

1. You can try your luck with Credit Acceptance customer service. This ensures the company is aware of your issue, but if you’ve made it this far you’ve probably tried this already and still have serious issues.
2. You can also file a complaint with your state government. If you believe that Credit Acceptance has violated state laws, you can reach out to your state attorney general or the other relevant body in your state. This doesn’t guarantee a resolution, but it’s worth knowing about as it could result in punitive action against Credit Acceptance Corp.
3. The most effective resource may be to bring a legal action to sue Credit Acceptance. You should consider working with a lawyer against Credit Acceptance Corp if you opt for this route, as they’ll know the procedures to follow and can give you an idea of what to expect. FairShake helps match individuals to lawyers – tell us more about your issue below.

How many payments can you miss before Credit Acceptance Corporation repossesses a car?

There is no specific number of payments you can miss before Credit Acceptance Corp repossesses your car, but the industry average is three. Once you miss three or more payments, auto loan companies can start the repossession process. However some companies only provide a 60 day grace period (meaning two missed payments).

If you have extenuating circumstances it may be in your best interest to reach out to Credit Acceptance Corp to let them know what’s going on and try to find a temporary resolution before repossession.

Will missed payments to Credit Acceptance hurt my credit?

Yes, missed payments to Credit Acceptance Corporation will hurt your credit score. You can improve your credit score by making as many timely payments as you can, and limiting how many/how often you have a missed payment. The best thing you can do in this situation is contact Credit Acceptance to see if they can make a note in your account or provide some temporary relief if you know you will miss a payment. If you continue to miss payments, your account can be sent to collections, which gets reported to the credit bureaus and will harm your credit score even more. 

Credit Acceptance has the right to report payment information, including missed payments, to the credit bureaus. If they have incorrectly reported information, though, you can seek a resolution with the Fair Credit Reporting Act. 

Can I get a lawyer against Credit Acceptance?

Yes, you may be able to get a lawyer against Credit Acceptance Corp. A lawyer can potentially help you get compensation and justice from Credit Acceptance, depending on your circumstances. And an attorney can help you figure out what legal options you have if Credit Acceptance Corp has broken the law or caused you financial harm.

If you share your issue with FairShake, we may be able to match you with an attorney. Attorneys with whom FairShake partners will never charge you up front. You only pay if you get compensation.

How do I sue Credit Acceptance?

If you have an issue with Credit Acceptance, you might be able to sue Credit Acceptance Corporation. How you sue is based on your circumstances, the issue you have with Credit Acceptance, and which laws apply to that issue. It is best to speak with an attorney who can look over your loan contract and provide legal advice.

What you are allowed to do and how much you can get in compensation if you do sue Credit Acceptance varies from one court to the next and depends upon the issue you have, what laws were broken, and what court you use. An attorney can help you review which options work best for your circumstances and the compensation you want. 

Some ways customers sue companies like Credit Acceptance Corp:

Consumer Arbitration

Consumer arbitration is a legally binding alternative to traditional lawsuits. The terms of your contract might say that you are not allowed to join an existing Credit Acceptance lawsuit or sue Credit Acceptance in other courts, in which case, consumer arbitration can help you get compensation or a resolution. With consumer arbitration you can still work with an attorney but your issue will be decided by an independent arbitrator rather than a public court.

Small Claims Court

Another option is to sue Credit Acceptance in small claims court. Small claims courts are limited in the sort of claims they can take: there are limits for each state on the amount of monetary compensation they can provide, and they may not be able to provide non-financial relief.

Federal or State Courts

If Credit Acceptance violated state or federal law, you might be able to sue them at the state or federal level.. 

Tell us more below about your Credit Acceptance complaint: