When Credit One Bank customer service fails

How to Make the Credit One Corporate Office Listen

A legal option that can get Credit One to listen — and get you compensated.

It is easy to feel like you are David fighting against Goliath when a big financial company doesn’t follow through on their promises.When customer service fails, you have other options to fight back.

This is particularly true if Credit One Bank made the mistake and that mistake costs you hard earned money. When you use banking services, even if you didn’t make the mistake, they often take the money for that mistake right out of your account; you have to pay no questions asked up front and then fight to get it back.

Phone calls with employees who don’t have the power to fix your problem are just as frustrating as the mistake that was made. Email complaints that you submit seem to go nowhere and it’s very hard to tell if a human being actually read your complaint. Requests to talk with someone at the corporate office who has authority to fix the problem take too long or often get ignored. What’s worse, they might tell you that they will set things straight but then they never follow through so you’re frustrated and stuck all over again.

So what can you do other than feel humiliated?

Use Arbitration to Settle Your Dispute with Credit One Bank

Doing business with big banks can often leave you feeling very powerless. Most banks and financial institutions whether you have a credit card or a bank account with them will include in their contract something that’s called forced arbitration clauses. This just means that you’re not allowed to take them to court when something goes wrong.

And for a lot of us, we are forced to do business with whatever financial institutions are available in our town even if they have known customer service issues and unresponsive staff at their headquarters.

Thankfully arbitration is a great way for you to get a satisfactory solution for your issue against the company without having to sue them. This is particularly beneficial because it appoints an impartial arbitrator to the case, someone familiar with the situation which means that the company is no longer in charge of the outcome and they have to do a lot when you use arbitration. When the arbitrator looks at the facts presented by both sides they make a binding decision and this means whatever they decide, goes.

Arbitration is Fair, Just, Reasonable, and Transparent

Arbitrations handled by the American Arbitration Association® is an option which complies with the Statement of Principles of the Consumer Due Process Protocol, which means:

  • The process must be fundamentally fair for everyone involved, yourself included, and that means everyone should have a fair appointment of an impartial, competent, and qualified arbitrator who conducts fair hearings.
  • A reasonable standard is applied to the process which means you all get access to relevant information, a good time for the hearing, a good location, and affordable cost.
  • The transparency standard means that the arbitration agreements have to be clear, easy to understand, and include all the necessary information and provide you and the other party with the ability to hire representation.
  • An alternative to arbitration, which takes the form of small claims court and, in some cases, mediation, has to be available.
  • The process should be just and allow the arbitrator to award you the same outcome you could get in the courtroom, an award which is a legally binding decision.

Arbitration Gives You Leverage Against Credit One Bank

As soon as you notify the company that you’re pursuing arbitration, they know immediately that they are on the hook for much more money than they were thinking. They now know that they might lose and they’ll have to give you the money that you’re asking for, and they might have to pay the additional expenses for an arbitration process. Once the accounting department gets wind of this, they become much more willing to meet reasonable demands.

If they don’t meet your demands, you still have reasonable, transparent, and fair hearing options without having to spend any money. Our FairShake process will help you file for arbitration. It won’t cost you anything unless you win.

Leverage Leads to Faster Settlements with Credit One Bank

You need leverage and that starts by taking away the advantage the company currently has. No longer are they the big bad company with poor customer service to keep you going round and round, now you are on equal footing with a neutral arbitrator.

The first step in capitalizing upon this Leverage is to formally raise your complaint with the company. At FairShake we help you do this. We send a demand letter to the corporate office to start the process of resolving your case before you file arbitration. Typically we give them a 30-day window  but this is based on the length of time outlined in your arbitration Clause.

In half of the cases, headquarters offers an acceptable settlement during this time so your issue gets solved very quickly. But if they don’t, the next step is simply to file the appropriate paperwork with the American Arbitration Association. FairShake will put together all the official arbitration paperwork for you and guide you through the next steps.

Do I need an attorney?

If your case does go to arbitration you might consider hiring an attorney. In legal terms, if you don’t have an attorney with you that means you are bringing your claim “pro se”. If you decide that you want to go forward without an attorney, check out some information from The American Arbitration Association’s Pro Se Case Administration Team.

There are a lot of common complaints that people have which fall under very specific laws. For these it’s easy to get high levels of compensation. But if you have something that’s a bit more complicated, something like a legal debt collection tactics or robocalls, something that violates a larger, federal law, it might be in your best interest to have an attorney there to help you maximize the potential value of your claim.

What can I do next?

Start the process by telling us about your issue with Credit One Bank. With FairShake, we take away the frustration of dealing with a big bank and help you get a solution. We offer a 100% satisfaction guarantee. You don’t owe us anything if you aren’t 100% satisfied with our service.

FairShake helps put the power back in your hands

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