How to Contact Credit One Customer Service

From listening to a long menu of actions to having a customer service representative hang up on you, trying to contact Credit One is often a frustrating process. Eliminate the headaches by following a few tips offered by consumer advocate FairShake.

Do you have a complaint against Credit One Bank? Perhaps they are overcharging you on your credit card, or they’re are simply not what you expected. Maybe you have lost a credit card, or you plan on traveling so you need the correct Credit One Bank contact number. The back of your card might list a number that is hard to see. Also, maybe you lost your card, so you don’t know the Credit Card number. No matter what the reason, we explore how to contact Credit Card in this article.

  • How to call Credit One Bank?
  • How to email Credit One Bank?
  • How to chat online with a Credit One Bank representative?

How to Call Credit One 

Customer service calls are annoying. You have to pick one of multiple options to reach the department that can help you resolve an issue. You might wait on hold for an extended period and start to grow frustrated. If you do not call during business hours, it is common to be shuffled to a department that has no idea about how to help you. Here are a few helpful contact numbers that make it easy to reach customer service.

Telephone numbers for Credit One Bank:

  • Automated Account Information: 1-877-825-3242 and 1-702-405-2042 (outside the U.S.) available 24/7
  • Complete Application Information: 1-800-752-5492 available from 5 a.m. to 9 p.m. Monday to Friday, 6:30 a.m. to  5 p.m. Saturday and Sunday / All Times Pacific
  • Credit Protection: 1-877-852-3242, 5 a.m. to 9 p.m. Monday to Friday, 6:30 a.m. to 5 p.m. Saturday and Sunday. All times are Pacific times
  • Website Related Inquiries: 1-800-797-4299, 5 a.m. to 9 p.m. Monday to Friday, 6:30 a.m. to 5 p.m. Saturday and Sunday, all times are Pacific times
  • Social Media Numbers: 1-800-797-4299, 8 a.m. to 5 p.m. Monday to Fridays All times are Pacific times
  • Lost or Stolen Cards: 1-877-825-3242, 24/7
  • Collections: 1-888-729-6274, 5 a.m. to 7 p.m. Monday through Thursday, 5 a.m. to 3 p.m. Friday and Saturday, 7 a.m. to 3 p.m. Sunday, Pacific times

Tips on Calling the Credit One Customer Service Number 

When you call Credit One Bank to talk with a customer service representative, you might become frustrated because you must go through the directory to reach a live person.

Here a few tips when calling the Credit One Bank phone number:

  • Dial 1-877-825-3242 and press one to pick English
  • At the prompt, enter your 16-digit Credit One card number to connect with a live customer service representative.

For additional Credit One Bank Voice Menu choices perform the following:

  • To check the status of an existing application press 1
  • To report a lost or stolen Credit One credit card presses 7

How to Contact Credit One Using Chat

Most banks offer an online chat option, but Credit One Bank offers no chat features. In order to connect with a customer service representative, you’ll have to call 1-877-825-3242. Perhaps at a future date, Credit One Bank might provide online chat options.

Contacting Credit One Bank via Social Media

Even though Credit One Bank might seem to lag in modern conveniences like online chat, they do have a social media presence on Facebook and Twitter. You can contact the company via the two social media sites. When reaching out to Credit One on social media, do not offer too much information, such as account numbers or mailing addresses. Instead, you should request that a customer service representative from Credit One contact you.

Credit One Bank Address

Many customers are dismayed to learn that Credit One Bank does not offer a customer service email. However, you can send snail mail to all Credit One banks. Below, you’ll find several Credit One bank addresses that you might find helpful.

General Correspondence:

Credit One Bank

P.O. Box 98873

Las Vegas, NV 89193-8873

Concerning Payments: 

Credit One Bank

Payment Services

P.O. Box 60500

City of Industry, CA 91716-0500

Concerns and Questions Concerning Your Bill:

Credit One Bank

P.O. Box 98873

Las Vegas, NV 89193-8873

Credit Protection:

Credit One Bank

P.O. Box 98873

Las Vegas, NV 89193-8873

 Do none of these contact options work? Now what?

If you cannot get in touch with Credit One’s customer service by calling, emailing, or chatting online, then here are a few other options that might put you in touch with the right department. If you plan on filing a claim against Credit One, let us help you file a claim to help you resolve a customer service issue.

What's your complaint?


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