How to Get Better Curb Customer Service

Curb Taxi is a taxi-hailing and ride planning app that utilizes a particular city’s existing fleet of taxis, being sure to adhere to rules and regulations of that municipality — and its vetting of seasoned taxi drivers. Curb Taxi utilizes more than 100,000 drivers in its network, and has delivered on more than 10 million trips every month.

Customers just like you trust Curb Taxi to get them to and from wherever they need to go whenever they need a ride. But many customers have reported issues with Curb Taxi’s services. From issues with paying drivers to glitches in the app to cancellations and lost drivers, there are plenty of issues that can and do go wrong when using Curb Taxi. It’s your right as a customer to ask Curb Taxi to make your bad experience right by contacting Curb Taxi’s customer service department.

When something goes wrong with your Curb Taxi experience, here’s how to get good customer service from Curb Taxi.

Prepare for Your Conversation

The better prepared you are prior to voicing your complaint with Curb Taxi, the more likely you are to get a favorable response. Not having all the information you need on hand could cause the customer service representative to bounce your complaint around to different desks and departments — or be unable to file a complete complaint.

Before you forget, and as soon as possible after the incident, jot down all relevant details so they can remain fresh in your head. Check your app for records and documentation of the incident, including date and time, driver, destination, and other facts.

Be sure to have something to write with and on when you do reach out to Curb Taxi with your complaint. They may issue a reference number for the complaint, which will be essential to have on hand later.

Contact Information for Curb Taxi

There are a wide variety of approaches to getting your complaint against Curb Taxi heard. Choose the option you are most comfortable with, and keep your complaint reference number on hand in case you choose several approaches in pursuit of a response.

• Curb Taxi by Phone: You can reach Curb Taxi’s support team by phone at (718) 222-0600.
• Chat Online with Curb Taxi: Use your account links in the Curb Taxi app to access online help with your issue or to lodge your complaint online. Likewise, you may visit gocurb.com for more information.
• Email Curb Taxi: You can reach out to the support staff at Curb Taxi by emailing support@gocurb.com with your issue. Someone will message you back soon.
• Curb Taxi Corporate Offices: Curb Taxi’s headquarters are located at 11-11 34th Ave., Long Island City, New York, 11106.

Next Steps if Curb Taxi Customer Service Fails

It is very common that, even after following these tips and doing everything right when contacting customer service departments for big companies like Curb Taxi that you still not get answers to your issues. Oftentimes, big companies count on you to give up so that they don’t have to face the facts of their mistakes.

You may be able to take Curb Taxi to small claims court or file for arbitration. Tell us what happened below.