Curb taxi is a very popular resource for those looking to catch a ride, but what if you were trying to catch a break? Maybe the company overcharged you or they’re not giving you a refund like they promised.

You can try the basics first, their phone number, email, or contacts:

CurbTaxi contact:

eFleet Access

11-11 34th Avenue,

Long Island City, NY 11106

But if you’re looking to learn how to contact CurbTaxi, you’ve probably already tried this and now you want a real person at Curb taxi who can actually fix the problem.

How do I contact CurbTaxi and get a real person for help?

Since this is an app that you use on your smartphone, there are a handful of ways that you can try to get your problem resolved.

1. The first step is to use the support section on the app or visit www.support.gocurb.com. Since you use the app and your accounts for just about everything, the best way to get support is by using the in-app support section for accounting issues, general questions, or issues with your account.
2. If that doesn’t solve the problem and the resources in the help section aren’t sufficient, you can try to contact them through the help menu, something you’ll find all the way at the end and reach out via phone, email, or message.
3. Contact their help desk via email, mbta_support@gocurb.com. You can get a lot of information online but if the issue is still unresolved don’t be afraid to contact them via email. If you send a message to them though, remember that you’re dealing with a customer service representative who’s probably making minimum wage so the more complex the issue, the less likely it is that they can solve it quickly. You’ll tend to get a response within a few days and it’s always best to very explicitly lay out what your problem is, and what you want curb taxi to do to fix it.
4. Contact them via social media. There are links to curb taxi via Facebook and Twitter that make it very easy for you to reach out and ask a question or try to present to the company a problem that you’re having to see if they can solve it for you. The people responding to the issues posted on social media are real people in most cases although if you reach out to a personal message or private message it might end up automated in some cases.

So how do you get someone to legitimately respond? How do you actually contact a human and figure out whether you’re getting real information?

Use their phone line first of all, (718) 222-0600. The helpline is there to do just that, help. But even when you’re calling the customer service line for information it might not solve the problem. So what other options do you have?

How do I contact CurbTaxi with a Legal Complaint?

When regular customer service doesn’t solve your problem, the next step is to start a legal process. If you want to contact curb taxi to start a legal process, you have one of two ways you can do it as laid out in your contract:

You can start a small claims court proceeding by contacting curb taxi at their legal address

To do this you send a demand letter to curb taxi at their legal address. This is the first step you have to take before you visit any Courthouse to start small claims court processes. This usually gets people what they want but it does take some legal know how.

You can start consumer arbitration with curb taxi as per your contract

Consumer arbitration is a form of dispute resolution stipulated in your contract and lets you bring your dispute with curb taxi to an independent arbitrator. The start consumer arbitration, the first step is to contact curb taxi at their legal address serving them an official legal notice. Sometimes all it takes is contacting them with a legal document for them to realize they made a mistake, and fix the problem for you.

If you want to contact curb taxi with your legal notice or you want to demand consumer arbitration, we can help.