Understanding Your DirecTV Bill

There are three ways you can view your DirectTV invoice. This can be done online, by mail or through the app. Be sure to have your username and password ready to gain access if you are viewing the invoice online. It should be noted that DirectTV is a service offered through the AT&T company. Therefore, all your communications will be with them.

There are a couple of things you should keep in mind when reviewing your bill. If it is your first bill, it will be higher than your next bill for a number of reasons.

1. DirectTV charges for the first full month of service in advance. (Therefore the second month’s service is normally included.)
2. If you begin service during the middle of the month, then there is a prorated charge for the time when your service was active. Remember that you should be charged only for when the plan or feature was active on this account.
3. There are also one-time charges included in this statement. Some examples include equipment purchases, equipment shipping and handling, activation and installation fees.

You should find your name and account number on this invoice. Typically your invoice will contain the following:

1. Bill Date: This is the date your bill was printed. Any service or changes made after that date will be reflected in your next billing statement.
2. Service Period: This is the dates you’ve been charged for.
3. Total Amount Due: This is the amount due and is accompanied with the due date
4. Account Summary: This lists important information such as your last bill amount, payments and any other remaining balances.
5. Service Summary: Lists your DirectTV monthly charge.

Contact AT&T Using Their Chat Tool

The chat tool may speed up the process of getting support rather than waiting on long hold times.

Tweet DirectTV @atthelp or contact AT&T through their Facebook page

Unfortunately, sometimes a public complaint brings quicker results.

 Review your payment history

If there are any discrepancies in your current month’s bill amount, it may be helpful to review your payment history. DirecTV offers a tool that allows you to view up to 16 previous bills. Simply log on to your account. Select Your bill > Payments > More Payment History.

Review your data usage

Also, it may be helpful to review your Data usage for DirectTV. Go to My Bill > Reports > Report Type > Starting and Ending Billing Period > Create Report.

Ok, none of that worked, now what?

If you’re still not getting what you deserve out of DirecTV customer service at your wit’s end and need to bring out the big guns, let us help you file a claim.