A legal option that can get DirecTV to listen — and get you compensated.
Phone calls with employees that don’t have any power waste your time. Email complaints seem to go into a black hole, giving you no evidence they were sent. Requests to speak to someone with authority at the corporate office is ignored or it takes too long to reach the right employee.
What can you do other than feel like DirecTV has taken advantage of you?
Arbitration helps you get a satisfactory solution for your complaint against DirecTV, without having to sue the company. When you request arbitration, the company has to do a lot of work and it loses control of the outcome. During arbitration, an independent arbitrator listens to both side before he or she issues a binding decision.
Arbitrations handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol:
If DirecTV doesn’t meet your demands, you can get a fair and transparent hearing without spending any money by using FairShake to help you file for arbitration. Our help doesn’t cost you anything unless you win.
You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. If you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.
FairShake will send a demand letter to the DirecTV corporate office to start the clock on resolving your case. In about half the cases, the company’s headquarters makes an acceptable settlement offer during the 30-day cooling off period and the matter is resolved without going to arbitration. If DirecTV does not offer you a reasonable settlement during the cooling off period, the next step is to file the case with the American Arbitration Association. FairShake puts together the official arbitration paperwork for you, and we help you take the next steps in the binding arbitration process.
If your case reaches arbitration, you might consider hiring an attorney. In legal terms, an individual without an attorney is bringing a claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.
Certain common complaints fall under specific laws that make possible compensation awards particularly high. For some types of complaints, like those involving robocalls or improper debt collection attempts, the assistance of an attorney can help you maximize the value of those types of claims.
Begin the process by letting us know below about your complaint against DirecTV. Let FairShake take the frustration of dealing with a big company off your shoulders and help you get the satisfactory solution you deserve.
FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.