When DirecTV Customer Service Fails

How to Make the DirecTV Corporate Office Listen

A legal option that can get DirecTV to listen — and get you compensated.

Has DirecTV insulted you by refusing to listen to your complaint. Let’s see how we can make the corporate office take action.

Phone calls with employees that don’t have any power waste your time. Email complaints seem to go into a black hole, giving you no evidence they were sent. Requests to speak to someone with authority at the corporate office is ignored or it takes too long to reach the right employee.

What can you do other than feel like DirecTV has taken advantage of you?


Doing business with companies that leave you feeling powerless is frustrating. Most companies include forced arbitration clauses in their contracts to prevent you from taking them to court. Limited choices in our cable, internet, and cell phone service providers force many of us to do business with companies that have low customer service standards and unresponsive staff working at headquarters. Even when we have a choice, we may be locked into an unfavorable contract.

Arbitration helps you get a satisfactory solution for your complaint against DirecTV, without having to sue the company. When you request arbitration, the company has to do a lot of work and it loses control of the outcome. During arbitration, an independent arbitrator listens to both side before he or she issues a binding decision.


Arbitrations handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol:

  • The process must be fundamentally fair to all parties including the appointment of impartial, competent, and qualified arbitrators that conduct fair hearings.
  • A reasonable standard is applied to the arbitration process including the standards for access to relevant information, timing and location of the arbitration, and costs that cover the entire process.
  • The transparency standard requires clear arbitration agreements that include all the necessary information and give each party the ability to hire their own representation.
  • An alternative to arbitration, in the form of small claims court and, in some cases, mediation, should be available.
  • The process should be just and allow the arbitrator to award the same relief that is available in a court of law.


When you put a company like DirecTV on notice that you are going to pursue arbitration, the company knows it is required to pay expenses out of pocket. What’s more, the company may lose and have to give you what you are asking for on top of the expenses paid for the arbitration process.  Once the company knows it is going to incur expenses, it becomes more willing to meet your demands if your demands are reasonable.

If DirecTV doesn’t meet your demands, you can get a fair and transparent hearing without spending any money by using FairShake to help you file for arbitration.  Our help doesn’t cost you anything unless you win.

You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. If you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.


Once you begin the arbitration process, the company loses the advantage. You are on an equal legal ground with the company because the neutral arbitrator views both sides of the issue without bias. The first step to give you the leverage you need to resolve your complaint involves formally raising your issue with DirecTV.

FairShake will send a demand letter to the DirecTV corporate office to start the clock on resolving your case. In about half the cases, the company’s headquarters makes an acceptable settlement offer during the 30-day cooling off period and the matter is resolved without going to arbitration. If DirecTV does not offer you a reasonable settlement during the cooling off period, the next step is to file the case with the American Arbitration Association. FairShake puts together the official arbitration paperwork for you, and we help you take the next steps in the binding arbitration process.


If your case reaches arbitration, you might consider hiring an attorney. In legal terms, an individual without an attorney is bringing a claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.

Certain common complaints fall under specific laws that make possible compensation awards particularly high. For some types of complaints, like those involving robocalls or improper debt collection attempts, the assistance of an attorney can help you maximize the value of those types of claims.


Begin the process by letting us know below about your complaint against DirecTV. Let FairShake take the frustration of dealing with a big company off your shoulders and help you get the satisfactory solution you deserve.

FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.

Not ready to start a legal claim? Just want to get the lowest rate? Try Trim or learn more on our blog.

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