The information you need to take action
So you have complaint against Discover. A major issue. And Discover customer service hasn’t solved your complaint.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or impact to your credit. Maybe you just want Discover to admit they’re in the wrong and give you fair treatment. Either way, you’re looking to take action on your Discover complaint.
So, the question is: how can you make Discover hear your complaint? Can you sue Discover? What sort of compensation do customers get from Discover their complaints?
The first thing to know, is that your Discover contract probably limits your options for legal complaints against Discover. You generally have two options:
We at FairShake can help you file a claim against companies like Discover. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)
Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Discover have been resolved:
In 2018, 31 complaints against Discover were resolved through the arbitration system.
Among these complaints, 19 Discover complaints resulted in a settlement – that’s 61% of complaints.
Although settlement amounts are secret, the average complaint against Discover asked for $18053 in compensation.
At least 4 customers also received non-monetary relief for their Discover complaint as well.
Arbitration complaints against Discover took an average of over 6 months to resolve.
Complaints handled by FairShake are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)
The arbitration complaint process against Discover costs money, but the company is usually responsible for costs. Discover paid $522 in fees per complaint on average.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Discover through the American Arbitration Association.