If you are having problems with your DISH Network service, problems which aren’t covered by device Insurance, you can still potentially claim compensation. Tell us what took place and our experts will tell you what options you have.
DISH Network provides a wide variety of telecommunications and cable equipment: TVs, tablets, computers, and more can all be found within their vast catalog and service packages. It’s perhaps not surprising that a company that provides such a plethora of different devices and gadgets also offers some insurance protection for them.
However, the insurance policy for DISH’s products is obtuse at best. Furthermore, the different levels of “Protection” in their main insurance offering make understanding what you actually have covered for your money quite difficult. This guide goes over the steps you need to file an insurance claim with DISH’s insurance providers and will help you know when you qualify for a claim in the first place.
First and foremost, be sure you understand where your insurance coverage originates. Companies like DISH don’t actually insure your products themselves – instead, they pay third-party companies to insure the products, raking in cash when customers treat their gadgets correctly and don’t require a claim to be filed.
In DISH’s case, the company in question is Asurion: a common insurance company that other retailers like T-Mobile use for their small insurance claims. This means that calling DISH themselves when you have an insurance claim question or if you want to file a claim is a waste of time. All your efforts should instead be directed to Asurion.
The part where it gets tricky is determining if you have coverage. The way DISH Protect (the insurance program offered by the company overall) works is through different tiers of service. There are three levels in total.
The standard DISH Protect service provides you with:
The Gold tier of protection includes everything above plus:
Platinum is the only tier where you get insurance protection. This means that, if you don’t have DISH Protect Platinum, you can’t file an insurance claim under any circumstances. So be sure that you have this tier of coverage before looking to file a claim or you’ll be asked to upgrade.
The insurance coverage is called “Whole-Home Device Protection”, and it’s full terms and conditions can be found on Asurion’s website. It covers:
The plan also has a list of qualifying products, which doesn’t include the full catalog of stuff that DISH has on offer. Qualifying products include:
Filing an insurance claim through Asurion is, thankfully, fairly straightforward. All claims have to be filed within 30 days after the incident.
During the phone call, the Asurion rep will ask for identifying information about the product to make sure that qualifies under the plan. This may involve you providing receipt numbers, your DISH account number, and the model or ID numbers for the products in question.
This is all done over the phone, as opposed to entering information through fields online.
Sometimes, insurance companies or cable and Internet providers can deny your claim even if you believe that it qualifies under the terms described above. In this case, you do still have options. Your contract with DISH likely says that you can’t pursue legal actions aside from consumer arbitration or small claims court cases.
FairShake is the perfect resource to help you file one of these claims. We can help fight back against unfair insurance coverage discrimination and use consumer arbitration to ensure you get a valid resolution for your grievance. We make the entire process quick and easy, and, best of all, we can get started right away if you fill out the form below and contact one of our experts.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer