When DISH Network customer service doesn’t help, consumer arbitration can get you what you need. Arbitration allows you to make your case against DISH Network in front of a neutral, third party arbitrator.
Your Dish Network contract includes what is called an arbitration clause would prevent you from suing them and almost all courts and forces you to use a binding arbitration process instead.
Small claims court is usually time-consuming and arbitration will only take a few months to conclude which makes it a good option nonetheless. You can handle most of the arbitration process through emails or over the phone with an arbitrator. You can start this process entirely on your own, or use a claim processor like FairShake to simplify the process for you.
Before you start this process you have to make sure you have a clear and concise description of your issue, and what relief you are asking for. You will need to provide this information later.
Your DISH Network contract says you have to give them this information first, and let them try to fix it. According to your contract Dish Network has 30 days to try and resolve the claim after you send them that description, here. If nothing is resolved then you can file your claim with the arbitrator.
Your DISH Network contract requires you initiate binding arbitration through the American Arbitration Association. The AAA is an organization responsible for administering arbitration and appointing neutral arbitrators to resolve the disputes like these. You can download the filing form for an AAA-administered Consumer Arbitration here.
Enter a description of your dispute and the relief you want in the space provided, at the top of the form. Put in your contact information and that for DISH Network:
DISH Network L.L.C.
Attn: Dispute Resolution
P.O. Box 9040
Littleton, CO 80120-9040
Now you need to calculate the amount of money you have to pay as a filing fee. This is a requirement to get the process started. DISH Network might cover it later, once the issue is resolved, but you still need to pay it up front.
The AAA provides a document that lists all of its current filing fees here. Your fee will vary based on the size of your claim.
In order to file arbitration you will need to provide the AAA with a copy of your DISH network arbitration clause which can be found in your contract. Depending on the service you are using, you can download the relevant contract below:
https://www.dish.com/service-agreements/
When you locate the contract on this page, download a copy and save the document under the title “DISH Network Customer Agreement with Arbitration Clause”.
Now that you have all of the documents and information readily at hand, this time to file your claim with the AAA. To do so, go to the AAA’s “Fast File” option available at the following online address:
Enter your contact information in the provided boxes. Specify that you are requesting arbitration. Upload your Demand for Arbitration (which you prepared earlier) and your DISH Network contract which you downloaded into the final box at the bottom.
Finally, enter the filing fee that you previously calculated at the bottom of the page.
Once you have some of the proper documents, the AAA will send you a confirmation email which includes all of the information that you submitted to them. This can take a few days so exercise patience. Once you receive it, print the email and send a hard copy to:
DISH Network L.L.C.
Attn: Dispute Resolution
P.O. Box 9040
Littleton, CO 80120-9040
Usually within a few weeks you will be contacted by a case administrator from the AAA who will also contact DISH Network to arrange for your arbitration hearing. The case administrator will help you ensure all of your documents were submitted in a timely fashion and be the go-between are you and DISH network schedule meetings or follow-up phone calls.
The entire process should take several months.
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