How to Fight DISH Network

Hack customer service. If you’ve ever called customer service, you’ve probably walked away disappointed. Endless wait times, unhelpful agents, and dropped connections can make the experience incredibly frustrating. However, there are ways to avoid the wait and connect directly with someone at DISH Network who can help you.

This option requires the least effort, but it is also the least likely to get your problem fixed. It can also result in uncomfortable experiences; some customers report aggressive encounters with agents and executives when they go outside the usual customer service process.

Go to Small Claims Court. Your DISH Network terms of contract prohibits you from suing DISH Network in a real court, but you can still argue your case in small claims court. In most states, you can sue in small claims for an amount under $10,000, which is enough to cover most claims against DISH Network. DISH Network typically tries to fix customer problem before the company shows up in court.

Small claims is a great option if you’re willing to spend the time and effort. It usually results in a positive outcome for the complaint. However, the process is considered by many consumers to be complicated, and it may require multiple trips to the county courthouse during business hours.

Arbitrate. If you want to sue DISH Network for more than the small claims limit, or if you don’t want to take time off of work to show up for a court hearing, you can file a consumer arbitration case against DISH Network. A consumer arbitration case is an informal, but binding process that allows you to make your case in front of a neutral third party. It’s like going to court, but faster, simpler and less expensive.

Arbitration is usually just as effective as small claims court, but it doesn’t require trips to the courthouse. Although it can also be a complicated process if you go through it alone, FairShake makes it easy and free to file for binding arbitration against DISH Network.