Slow Internet from DISH Network

More and more people are using the internet for work than ever before. Home offices are popping up in every neighborhood, and people are starting to get used to the idea of remote working. However, in order to work remotely, you’ll need a pretty reliable internet that is fast for downloading documents and uploading your files. 

Suppose you’ve found that you are experiencing a slow internet or frequently have a bad internet connection. In that case, you may want to do some investigating by troubleshooting the most common reasons for slow internet.   

Below is an excellent place to start your troubleshooting before contacting DISH Network’s customer service for technical issues:

• Perform a Speed Test – Now is a good time to perform a speed test on your internet connection so that you can determine if the issue is related to your provider. It can also help you rule out some other problems you’ve been experiencing, such as internet lagging. Down below, we go further into detail about speed testing and tell you where you can do this for free on the internet. 

• Check Your Equipment – When is the last time you bought new equipment? If you don’t remember, chances are your router or modem are outdated and not performing as well as they should be. Keep in mind that as technology evolves, so does the equipment that we use to access it. If you’re paying for blazing internet speeds, and yet, you’re experiencing slow download speed, you might want to invest in some new equipment. 

• Verify Connections and Cords – Speaking of equipment, how old is that Ethernet cord or cable you are using to connect your laptop to your internet? If it’s outdated, now would be a good time to replace it. Just like technology is continuously evolving, so do the cords and connections people use to connect to the internet daily. Ethernet cords are notoriously known for becoming faulty after being used for a certain amount of time. There is no exact date on that, but we suggest replacing it today if you haven’t checked yours in years. 

• Reboot Your Router – Before you head out and purchase a state of the art brand new router, try rebooting yours first to see if that fixes your slow internet. Routers and modems can get bogged down with information overload, or should we say data overload? Either way, they could benefit from a reboot once in a while to clear up any stagnant downloads that were left pending. We want to mention that not everything has to be solved by buying something new, but if it doesn’t work, go back up and read check your equipment again. 

• Check Your Usage – Some plans offer a lot of data and high connection speeds; however, that doesn’t necessarily mean that your plan can handle multiple devices streaming and downloading files simultaneously. Check your plan with DISH Network and see if everything your household is doing matches up with what your plan is offering.  

Test Your Internet Speed 

Everybody who has a home network (internet connection) should be running a speed test now and then. Some experts suggest running speed tests weekly to catch any issues before they become more significant problems. With all the available companies out there offering free speed tests, why not test more frequently? It can’t hurt, and it might save you some headaches in the future. 

One of the free speed tests out there is offered by Google and is incredibly easy to use. All you need to do is open your browser and type ‘speed test’ into your search bar. Once you hit enter, you will automatically see the button to run Google’s free speed test. If you’re not a fan of using Google products, then here are some other options to try:  

• SPEED CHECK
• FAST (Powered by Netflix)
• OOKLA

Compare Your Speed with Your DISH Network Contract

DISH Network offers multiple packages with different internet speeds available. If you want to compare your package with the speed test you performed, check your monthly invoice to see how many Mbps come with your plan. If you don’t find it on your bill, just head over to their website and check your plan’s details.

DISH via HughesNet offers maximum speeds up to 940 Mbps, while DISH via Viasat is only coming in at 100 Mbps. So, it’s essential to know which plan you have and your maximum speed capabilities before comparing it to your speed test results.  

Troubleshoot with DISH Network Customer Service

If you go to DISH Network’s website, you’ll find plenty of articles on troubleshooting your slow internet connection. You can also speak via live chat with one of their representatives if you prefer. However, many folks would rather talk to an actual person on the phone when dealing with a bad internet connection. 

If you want to call DISH Network directly, here is their Customer Service number: 800-333-3474

When speaking to customer service, you may need to assist with the troubleshooting process. Here is a list of some of the tasks you may be asked to perform: 

• Check the flashing or solid lights on your provider’s box or your router.
• Verify all your cords are plugged in and then unplug them.
• They might ask you to wait a few minutes before plugging your cords back into your devices.
• When instructed, go ahead and plug all the power cords securely back into all the devices.
• Run a speed test using their suggested software. 

DISH Network is known for its attention to detail regarding customer service, so you will be able to contact them 24/7 should your issue persist or if you experience any other problems. 

File an Official Complaint and Get Compensated

After all the troubleshooting and the failed attempts at fixing your bad internet connection, it’s time to consider filing an official complaint. DISH Network’s customer service representative might try to sell you additional repeaters or upgrades; we strongly suggest that you do not agree to any other charges or costs to fix your slow internet and then file a dispute through FairShake.