The information you need to take action
You have major complaint against Equifax and the company’s customer service department hasn’t solved your issue.
Maybe you want compensation for overcharges, fraudulent sales tactics, collections issues, or negative impact to your credit score. Maybe you just want Equifax to admit they’re wrong and to treat you fairly. Either way, you’re looking to take action on your Equifax complaint.
How can you make Equifax listen to your complaint? Can you sue Equifax? What sort of compensation do customers get from Equifax?
The first thing to know is that your Equifax contract probably limits your options for filing legal complaints against Equifax. You generally have two legal options:
FairShake can help you file a claim against companies like Equifax. We’ll take your complaint through the legal process of consumer arbitration. This usually motivates companies to negotiate. (For a list of companies we process complaints against, start here.)
Here’s some information from the American Arbitration Association (AAA) how arbitrators have resolved recent complaints against Equifax:
In 2018, 25 complaints against Equifax went through the consumer arbitration system.
Among the 25 complaints, 2 complaints resulted in a settlement. That’s 8% of complaints.
The average complaint against Equifax asked for $6984 in compensation.
At least 1 customer received non-monetary relief for their Equifax complaint as well.
Arbitration complaints against Equifax took an average of seven months to resolve.
Complaints handled by FairShake often settle before arbitration.
The arbitration complaint process against Equifax costs money, but the company is usually responsible for costs. Equifax paid $750 in fees per complaint on average.
Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Equifax through the American Arbitration Association.
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