Equinox might as well be called Equi-not when it comes to listening to the concerns of their customers! We know that it can be difficult to make the Equinox corporate office listen, so we put together this guide to help you look at your options in figure out the best course of action to reach resolution.

Use Consumer Arbitration to Settle Your Dispute

Consumer Arbitration is listed as a resolution option in your contract with Equinox. Pursuing arbitration with our legal experts at FairShake might be the only way to make the Equinox corporate office listen at the end of the day. As a luxury fitness company, Equinox is more accustomed to listening to suits and corporate boards as opposed to its customers. We can change that. Our process handles:

• Listening to your case and drafting a detailed legal report and demand that Equinox will have to listen to if they don’t want courts to get involved. Because we know all the legalese that big companies like to hide behind, they’re likely to take your demands much more seriously once they see our team has joined the fight.
• Next, we can show you the next correct legal step in your battle against Equinox. Remember, these guys have lots of experience handling customer complaints; you don’t want them to wiggle out of the compensation or resolution you deserve. We can make sure things go your way even if you don’t have experience.
• Finally, we can help you take things to court if things proceed that way. While court can sound scary from a financial perspective, we’ll work with you and we won’t demand a fee unless you win the day and some compensation from Equinox.

If you’re ready to get Equinox to listen to your complaints, file a claim for free:

Other Options

Demand Letter

Complaining to Equinox directly through as many channels as possible is always a smart alternative, particularly if you have only tried reaching out once. You can always visit the Equinox contact page, where they have several methods of communication, along with a mailing address. You can mail a physical letter of complaint directly to Equinox at:

Equinox
31 Hudson Yards
New York, New York 10001

Writing a physical letter is often more effective than into a representative on the phone.

Consumer Affairs

Sometimes complaining to a big company like Equinox doesn’t work at all. In this case, heading over to consumeraffairs.com and filing a complaint on that site is a great way to possibly get the attention of a conflict resolution officer or customer service rep. There are people Equinox pays to pay attention to websites like this, which collect consumer feedback and can influence the decisions of people considering joining the gym.