Common Complaints Against Fifth Third Bank

A top category of customer complaints is how their Fifth Third Bank mortgages and loans are handled:

• Some customers that hold loans with the bank and make their monthly payments by check complain they did not receive the full number of payments due in their coupon book. They often have more payments due after the coupon book runs out, but do not receive an additional book or invoices in the mail.
• Other customers that financed their cars through Fifth Third Bank report they didn’t receive the title of the car when it’s been paid off, and they often have to pay to get one from their local department of motor vehicles.
• Mortgage holders report frustrations when their mortgages are taken over by Fifth Third Bank. They are often stuck with making a duplicate payment the month that their account is taken over because Fifth Third does not have a record of their last payment. They also experience problems with their insurance and property tax payments made in a timely manner. Some customers report receiving multiple refund checks for their escrow accounts. When they deposit the escrow checks, some checks are returned due to stop payment issues. Yet, they were not notified by Fifth Third Bank that there was an issue.

One of the top complaints that customers have about Fifth Third Bank is the quality of Fifth Third Bank customer service when they call in or visit a branch:

• In some cases, the customer service representatives appear to be uninformed about the bank’s policies and tend to put customers on long holds while a supervisor is tracked down. Frustrated customers report being on hold several minutes and, in some cases, being cut off. In other cases, customers are promised a call-back from a supervisor that never comes.
• Many customers report unhelpful and rude service personnel who do not help them resolve problems.