Even if your card is not stolen, you still can benefit from credit card purchase protection which will provide you with a refund. In fact, having purchase protection is a huge benefit of any Fifth Third Bank credit card. In addition, having purchase protection provides peace of mind so you can make purchases without worrying. 

With Fifth Third Bank, you benefit from their Identity Theft Protection services that protect you. You’ll have credit monitoring, identity theft insurance (a low monthly fee) and social security monitoring. Please remember, identity theft happens when someone assumes your identity and uses your name, social security number, and financial information. They cause havoc and can leave your credit rating in poor standing plus abuse your account. 

With Fifth Third Bank Protection you receive the following: 

• Monitoring of your credit scores
• Identify theft insurance so you obtain a refund when needed (insurance is up to $25,000)
• Email alerts
• Text alerts
• A monthly triple bureau credit report
• Single daily bureau report 

The Fifth Third Identity Alert Premium offers you a million dollars worth of theft protection but does have a higher monthly cost. 

Depending on the item, you might be eligible for an extended warranty protection plan which gives you one full year of added protection. The extended warranty’s goal is to cover whatever the original warranty does not. If you have the receipt and the original manufacturer’s documentation showing the warranty, then you’ll be fine and still receive reimbursement. The Fifth Third Bank’s representative will help you obtain reimbursement. With the Fifth Third Bank Mastercard, you will receive double the extended warranty time. 

Customer service calls are annoying. You will have to pick multiple options to get to the department that you are seeking within the diverse Fifth Third Bank system. You might be left on hold for an extended time period and even start to grow frustrated. Also, if you do not call during business hours, it is not uncommon to be shuffled to a department that you know nothing about. Here are a few helpful contact numbers that might make your call easier so you can gain answers from customer service. If you are still struggling to reach a person and obtain the answers you need, we can help. 

Telephone numbers for Fifth Third Bank:

• Fifth Third Bank Customer Service Number: 1-866-671-5353 is the number listed as their main contact number if you would like to speak with an advisor about their services or products.
• Customer Service Number: -1-800-972-3030 is listed as the number for customer inquiries. Unlike other banks, they do not offer 24-hour customer service. Fifth Third customer service hours are  7 a.m. to 8 p.m. ET Monday through Friday and from 8:30 a.m. to 5 p.m. ET Saturdays. This number also serves as the fifth third dispute number if you have a problem.
• Business Inquiries and Information: 1-800-534-2264 
• Commercial Information: 1-866-475-0729
• Investor Relations: 1-866-670-0468. Unlike many banks. Fifth Third Bank does offer an email address for their investor relations ir@53.com 
• Insurance Reimbursement Information: 1-899-972-3030. Representatives are available from 7 a.m. to 8 p.m. Monday through Friday ET or from 8:30 a.m. to 5 p.m. ET Saturdays.
• Hardship Loan: If you are having a difficult time paying your mortgage, credit cards or other loans with Fifth Third Bank then you’ll want to contact them at 866-601-6391. They are available from  8 a.m. to 7 p.m. ET Monday through Thursday and Friday from 8 a.m. to 5 p.m. ET. When calling the hardship loan line, they ask you to pick from the following. 

Press 1 for a second mortgage or equity loan information

Press 2 for first mortgage information 

Press 3 for credit card information

Press 4 for auto loans, including motorcycles, power sports, RV, and boat loans

Fifth Bank does offer an online service where you can schedule an appointment at your local branch to discuss a variety of issues. The appointment scheduling site is an independent third-party service that the bank contracts with for scheduling. 

At the scheduling site, you can choose to book 60-minute appointments about: 

• Personal banking and services
• Personal borrowing
• Business banking and services
• Business banking lending
• Buying a home 

Once you make your choice, you’ll be asked to use your computer’s location services so that they can locate a Fifth Third Bank close to your vicinity to schedule a local appointment. 

Sadly, at this time Fifth Third Bank does not offer the convenience of online chat. However, existing customers do have the option of signing in and sending a message to a customer service representative. Perhaps at a future date, Fifth Third will offer online chat for their customers or those interested in learning more about their services. 

Even though Fifth Third Bank might seem to lag in modern conveniences like online chat, they do have a social media presence on Facebook and Twitter. You can contact them via the sites. When reaching out to Fifth Third on social media, do not offer too much information such as account numbers or addresses. Instead, you can request that a customer service representative from Fifth Third contacts you. 

Many customers are dismayed to learn that Fifth Third Bank does not offer a customer service email. However, you can snail mail all Fifth Third branches. Below you’ll find the main Fifth Third bank address that you might find helpful. 

General Correspondence to Corporate Headquarters: 

Fifth Third Center

38 Fountain Square Plaza

Cincinnati, OH 45263