Have a complaint against Freedom Mortgage? We want to hear it
Yes, Freedom Mortgage is a real company. It is one of the largest mortgage servicing companies in the US. The company was founded in 1990 and has specialized in mortgage lending and servicing.
Freedom Mortgage definitely is a real company, but real companies sometimes do unfair things. If you have complaints about Freedom Mortgage, you can share them.
Freedom Mortgage Corporation has a subsidiary called Freedom Loan Services Corporation which acts as a mortgage loan servicer. A mortgage servicer is a company which sends you mortgage statements and manages the loan you have with a mortgage lender. A loan servicer typically processes payments, keeps track of your interest, and responds to inquiries.
A Loan Servicer may service loans that they themselves originate, or loans made by other companies.
Freedom Mortgage is also a direct lender. A direct lender is the financial institution that loans you money for your mortgage. A direct lender is different from a loan servicer in that the direct lender gives you the money but the loan servicer keeps track of what money was given and your repayments.
Freedom Mortgage is not a debt collector. A debt collector is someone who purchases an existing debt from a company like a mortgage lender. When the mortgage lender cannot collect, the debt collection company buys it for a fraction of the value and takes over trying to collect money from you on behalf of that debt.
However, Freedom mortgage is a loan servicer so they will follow up with payments on your mortgage and keep track of the amount owed.
There are situations where a direct lender may not want to service all of their loans. As such, mortgage lenders typically use other mortgage services to handle these services.
Recent press releases show that Freedom Mortgage acquired a large rural housing unit from JPMorgan Chase. Mortgages are generally sold through acquisitions such as this where Freedom Mortgage purchases a large collection of similar mortgages from another financial company or bank.
As of 2020, the CEO of Freedom Mortgage was Stanley C. Middleman. Stan Middleman is also the founder of Freedom Mortgage Corporation. He continues to post blogs monthly on the Freedom Mortgage website.
The Middleman family owns Freedom Mortgage. Freedom Mortgage is a non-bank company that provides full service loans. It is privately owned and not part of a bigger company.
Freedom Mortgage is headquartered in Mount Laurel, New Jersey. According to Bloomberg, their address is: 907 Pleasant Valley Avenue Suite 3, Mount Laurel, NJ 08054 United States.
Freedom Mortgage’s main phone number is 1-800-220-3333. You can also contact customer service at 855-690-5900. They are available Monday through Friday from 8 a.m. to 10 p.m., and Saturday from 9 a.m. to 6 p.m. Eastern Time. Their customer service fax number is 866-505-0948. You can use your secured message center to send an email to the customer care team. If you have a general correspondence issue you can send mail to Freedom Mortgage, PO Box 50485, Indianapolis, IN 46250-0485.
The best way to speak with a human at Freedom Mortgage is to contact customer service at 855-690-5900, Monday through Friday from 8 a.m. to 10 p.m., and Saturday from 9 a.m. to 6 p.m. Eastern Time. If you are unable to get a hold of someone you can also try a digital number such as their main phone number is 1-800-220-3333. You can submit a complaint about bad customer service too.
FairShake complaints about Freedom Mortgage have to do with late payment fees, false advertising, and misleading marketing.
In addition, the Consumer Financial Protection Bureau has settled with Freedom Mortgage company for violations of HMDA and Regulation C, by submitting inaccurate information on sex, ethnicity, and race intentionally because certain loan officers were told that “non-Hispanic white” should be selected for race or ethnicity even if it was not true.
Other complaints have to do with how the term “loan servicer” was interpreted and whether Freedom Mortgage has the right to sell or transfer consumer mortgages between companies or collect payments on other mortgages.
You can pay Freedom mortgage online with a one-time payment or recurring payments through the website. You have to log into your account or set up a new account and pay through the “Account Details” section. You can send your payment to Freedom Mortgage, P.O. Box 6656, Chicago, IL 60680-6656
A payoff letter is a letter that provides the exact amount of money you owe in order to pay your mortgage. The payoff explains the outstanding balance as well as any fees or interest owed.
If you believe you are owed a payoff letter, you can request your payoff letter by logging into your account and submitting an online request through the “make a request” tab. You can also contact customer service at 855-690-5900. You can send a fax to 866-505-0948 or send mail to P.O. Box 50428, Indianapolis, IN 46250-0401.
There may not be public information out there about all current legal proceedings.
We do know that Freedom Mortgage settled a class-action lawsuit in 2021 over unnecessary home visit allegations. In 2019 Freedom Mortgage was sued over payment fees in California for phone or online transactions.
You can send a complaint against Freedom Mortgage to the Consumer Finance Protection Bureau, the Federal Reserve, or a regulatory agency for Freedom Mortgage. You can also make a complaint against Freedom Mortgage with FairShake.
If you live in Texas you can send a complaint notice to The Department of Savings and Mortgage Lending, 2601 Northlamar, Suite 201, Austin, TX 78705. You can also use a toll-free consumer hotline at 877-276-5550. There is a complaint form you can download from www.sml.texas.gov.
If you think you have been harmed you can make a compensation claim. Exactly how to do that depends on many factors including your contract with freedom mortgage. If you suffered a breach of contract, you might have legal protection depending on the situation.
How you can sue Freedom mortgage is dependent on your contract terms and the size of your complaint. You might be able to sue them in small claims court, use arbitration, or a more traditional court case. You should consult with a lawyer to go over your situation. If you submit your complaint to Fair shake, it will be shared with eligible lawyers who will review your situation.
This is a question for a lawyer. Class action lawsuits are usually good for groups of people who all suffered from the same relatively minor harm and join together instead of individually filing a civil lawsuit over the same issue. Class action lawsuits may or may not be allowed depending on the terms of your contract.
This is dependent on the situation. Before a lawyer takes on a case they will consider things like whether Freedom Mortgage violated their obligations in any way that caused you harm, how much money is at stake, and what evidence you have against the company. If a lawyer decides that you have grounds for a case, they might be willing to represent you.
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