What complaints do people like you have against Frontier Communications? And what can you do about them?
Have you tried to resolve a billing dispute with Frontier only to be given the run-around? Do you continue to be charged for services that you didn’t agree to even after you’ve spent hours on the phone with customer service to fix it? Is your internet service still down, even after you’ve called customer service for help. Sound familiar?
Like many telecom giants, Frontier receives numerous complaints from consumers. Over the past three years, the Better Business Bureau has logged 12,039 complaints against Frontier.
If you are tired of unresolved billing disputes, poor service, or special promotions that aren’t what they say they are, we may be able to help you. FairShake helps frustrated customers take effective action against cell phone providers. Take a look at our other complaints guides to find similar issues with other telecom companies.
Frontier illegally billed me for streaming services I never ordered and intentionally put up arbitrary barriers to prevent gaining proof of their deception.
Many consumers complain that they are charged more for their service than what they agreed to. When they try to resolve these billing issues over the phone, they are not fixed when they review their bill next month. Other common grievances occur when customers try to cancel their service and are charged cancellation fees that they shouldn’t be. In other situations, customers are charged for equipment that they either returned or they are told that they have to mail the equipment back, but aren’t don’t receive the packaging to do so.
Top complaints include no internet service that can last for days. Intermittent internet is a common grievance with customers. Many are frustrated when they call technical support for help and the technician doesn’t arrive or they are unable to fix the problem. Customers often report that they don’t receive follow-up phone calls or have problems scheduled a technician to come back out.
In other situations, customers claim that internet speeds are slower than what they are paying for. In 2015, Frontier settled a lawsuit filed by West Virginia’s Attorney General alleging that consumers received slower internet speed than what they were promised and charged for.
As with most telecom companies, Frontier offers special promotions for new or existing customers. Many complaints indicate that the special promotions are either not honored or the cost is higher than what was advertised. In other cases, customers are billed for service that they didn’t sign up for or are unaware of extra charges, such as installation, that they have to pay. A common complaint involves month-to-month contracts where Frontier checks the customer’s credit without their knowledge.
If you have tried resolving your grievance with Frontier Communications but aren’t having any luck, FairShake may be able to help you. We work with Frontier customers to resolve their issues through consumer arbitration.
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