A legal option that can get Frontier Communications to listen — and get you compensated.
This is especially true when the company makes a mistake that costs you money. Sometimes, you need the service provided and if you don’t pay the bill, even if the bill is wrong, the company cuts off your service.
Phone calls with employees that don’t have any power waste your time. Email complaints seem to go into a black hole, giving you no evidence they were sent. Requests to speak to someone with authority at the corporate office is ignored or take too long to answer.
Consumer arbitration helps you get a satisfactory solution for your complaint against Frontier, without having to sue the company. When you request binding arbitration, the company has to do a lot of work and the can’t control the outcome of your complaint. During arbitration, an independent arbitrator is appointed who is familiar with the type of case. The arbitrator has to be impartial, as well as look at the facts presented by both sides and then make a binding decision.
Arbitrations handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:
If Frontier doesn’t meet your demands, you can get a fair hearing without spending any money by using FairShake to help you file for arbitration. Our help doesn’t cost you anything unless you win.
You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. If you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.
And FairShake helps you do so. We will send a demand letter to Frontier corporate offices to start the clock on them to resolve your case before you can file arbitration (usually 30 days but this depends on the length of time required by the arbitration clause in your contract).
In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during this period, the next step is to file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.
If your case reaches arbitration, you might consider whether to hire an attorney. In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.
Certain common complaints fall under specific laws that make possible compensation awards particularly high. For some types of complaints, like those involving robocalls or improper debt collection attempts, the assistance of an attorney can help you maximize the value of those claims.
Begin the process by letting us know below about your complaint against Frontier. Let FairShake take the frustration of dealing with a big company off your to do list and help you get the satisfactory solution you deserve.
FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.
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