How Do I Contact Frontier Communications?

Do you have a problem with Frontier Communications and while you’ve tried to contact Frontier, you still aren’t getting anywhere? Maybe they overbilled you, or their sales staff misled you. Maybe they won’t honor a rebate they promised.

Now you need to contact someone to try and reduce your bill from Frontier Communications.

Whatever the cause, you deserve to have your problem heard (and resolved).

You might start trying to contact Frontier Communications on their Main Customer Service line at (800) 921-8101, by e-mail using support@frontier.com, or through their online customer service at https://frontier.com/contactus/contact-us#/residential.

But if you’re looking for how to contact Frontier Communications, you probably already tried those options, and are looking to contact a real person at Frontier who can actually do something.

HOW DO I CONTACT A REAL PERSON AT FRONTIER COMMUNICATIONS?

Here are some customer service hacks you can use to contact Frontier’s corporate office and potentially reach a real person:

1. Contact Frontier Communications Executive Customer Support in Frontier’s Office of the President using this form.

   Start here, with their executives. Representatives here deal with complaints that have been escalated from the lower levels of customer support. So, instead of being sent back and forth between the same bottom tier staff members with no authority to fix your problem, you can try to aim higher. If you contact Frontier through Executive Customer Support, you might get them to listen. There can be a quicker response time, and the agents are specially trained to be helpful and expedite your issue.

2. Call the Main Line for the Frontier Communications Executive Offices at (203) 614-5600.

   At this direct line to Frontier’s corporate office you can ask to speak with senior Frontier Communications executives like the CEO or General Counsel (Frontier’s top lawyer). While you won’t get through to a senior executive directly, his or her personal assistant will often transfer you to an escalated customer service process.

   (Take caution: some customers have reported hostile and aggressive responses from companies when they try this out.)
   

HOW DO I CONTACT FRONTIER COMMUNICATIONS WITH A LEGAL COMPLAINT?

When customer service can’t solve your problem, what’s the next way to try to contact Frontier Communications? For a lot of dissatisfied Frontier customers, they can’t join existing Frontier lawsuits but they can learn how to file a complaint against Frontier or sue Frontier.

1. Begin Small Claims Court proceedings by contacting Frontier Communications at their legal address.

   Sending a demand letter to contact Frontier at their legal address is an initial step in the Small claims court. It often gets customers what they want, but can take some navigation. Learn how to sue Frontier in small claims court. 

2. Demand Consumer Arbitration from Frontier Communications under your Frontier Communications contract.

   Arbitration is a type of dispute resolution that lets you bring your dispute with Frontier Communications to an independent arbitrator. (Frontier’s contract is written to avoid class action lawsuits in regular court).

   To initiate arbitration, the first step is to contact Frontier at their legal address with a legal notice. Contacting Frontier Communications to initiate arbitration can get them to act — some customers with severe complaints against companies like Frontier get compensation in the thousands of dollars.

If you want to contact Frontier Communications with a legal notice of your complaint, we can help.

We only get paid if you win compensation.