Contact Marcus Bank and get the company to listen

How to Contact Marcus Customer Service

If you aren’t getting a fair resolution with Marcus Bank through customer service, you can try escalating your complaint.

As a large institution that offers various services, visit the Contact Us page of the Marcus website for detailed information about how to contact individual customer service departments. The FAQ page is also an excellent resource for information about the financial products offered by the institution. 

If you have an existing account, log on to the online banking feature to access information about your account and to message customer service. 

Personal Loans

If you have a personal loan or would like to inquire about applying for a personal loan, use the lending page of the website to find the information you need. Loan specialists who can help answer questions and for general inquiries can be reached at 1-844-627-2871. If you are an existing customer, have your account information available and call 1-844-627-2872 Monday-Friday from 8 a.m. to 10 p.m. E.T and 9 a.m. to 7 p.m. on Saturday-Sunday. From outside the U.S. call 1-212-357-0026 Monday-Friday 8 a.m. to 10 p.m.

You can mail payments to Goldman Sachs Bank USA, Lockbox 6104, P.O. Box 7247, Philadelphia, PA 19170-6014.

Savings and Certificates of Deposits

Information about savings and certificates of deposits can be found on the webpage. You can reach them by phone from 1-855-730-7283. To send inquiries, or deposits, by mail address correspondence to Goldman Sachs Bank USA, P.O. Box 4571, Carol Stream, IL 60197-4571.

MarcusPay

If you have a MarcusPay loan, you can check your balance, or make payments online or speak to a specialist from 8:00 a.m. to 10:00 p.m. Monday-Friday and 9 a.m. to 7 p.m. Saturday-Sunday at: 

1-833-331-6279 for new customers or general inquiries

1-844-627-2872 for existing customers. 

Disputes

For general information or disputes, address correspondence to Marcus by Goldman Sachs, P.O. box 45400, Salt Lake City, UT 84145-0400.

The physical address of the headquarters of Marcus by Goldman Sachs is 11850 South Election Road, Draper, UT 84020.

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