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How to understand your internet bill from Google Fiber

Does something look wrong with your bill from Google Fiber? Trying to figure out what the details mean and why you are being charged? We explain what to expect with your Google Fiber bill and have to make a claim when things aren’t right.

Understanding your bill can be difficult and tedious. The last thing we want you to do is spend countless hours laboring over your bill. Don’t fret! We are here to guide you on how to make sense of your internet  bill from Google Fiber and the resources available if your billing statement remains unclear.

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Step-by-step guide to understanding your internet bill

Accessing your bill

There are three ways you can view your Google Fiber invoice. This can be done online, by mail or through the app. Be sure to have your username and password ready to gain access if you are viewing the invoice online.

There are a couple of things you should keep in mind when reviewing your bill. If it is your first bill, it will be higher than your next bill for a number of reasons.

  1. Google Fiber charges for the upcoming full month of service in advance. (Therefore the second month’s service is normally included.)
  2. If you begin service during the middle of the month, then there is a prorated charge for the time when your service was active. Remember that you should be charged only for the day after your service was active on this account.
  3. There are also one-time charges included in this statement. Some examples include equipment purchases, equipment shipping and handling, activation and installation fees.

What’s included in your bill

You should find your name and account number on this invoice. Typically your invoice will contain the following:

  1. Fiber Service for the current month
  2. Charges for additional services
  3. Applicable Government Taxes and Fees
  4. Regular Monthly Charges: This is the amount for your internet services. This is different from the one-time charges posted on your account.
  5. Total Amount: This is the total amount charged to the entire account during the payment period. If you have any charges that are past due, they will be reflected in the total amount due.
  6. Itemized details: This can be found on the third page of your bill and will list all of the charges including taxes and fees.

If your bill is still unclear, there are more options

Contact Google Fiber Using Their Chat Tool

The chat tool may speed up the process of getting support rather than waiting on long phone hold times.

Tweet Google @GoogleFiber

Unfortunately, sometimes a public complaint brings quicker results.

Contact Google Fiber’s Customer Support Number at 1-866-777-7550

If you decide to call the Google Fi customer service line, make sure to read through our guide to getting the best possible customer service.

Review previous invoices

If there are any discrepancies between your current month’s bill amount and the payment owed, it may be helpful to review your payment history. Simply sign in to your Account.

Google Fiber also offers a tool that allows you to view your past bills. Simply sign on and click Manage Bill > View Statements.

Ok, none of that worked, now what?

If you’re still not getting what you deserve out of Google Fiber customer service and need to bring out the big guns, let us help you file a claim.

What's your complaint?


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