We’ve all been there at one point or another where we use a service happily, and then see activity on our account, maybe a charge that we weren’t expecting. Perhaps your issue with Google Nest has to do with being refunded for something that doesn’t work or misleading sales tactics, maybe it’s an issue with a promotional credit. No matter the case, if you’ve been wronged by Google Nest you might want to know how to sue them. We can help.
Google Nest makes it really difficult to speak with a real person. If you have a problem with your service or your account, their help and support page lists a range of topics that might answer your question but most of these have to do with functionality and not with account problems. For that, your best bet is to reach out to customer service over the phone at 1 (855) 469-6378.
Sometimes the company won’t bother fixing the issue until you pay for the mistake, or admit you did something wrong, even if you didn’t. What do you do in these cases?
Now you go to small claims court.
Your user agreement with Google Nest will most likely have language that prevents you from taking a lot of legal actions, like joining an existing class action lawsuit or starting a new one against the company. However, this doesn’t mean you have no options.
What you can do instead is go to small claims court or use consumer arbitration.
Just because you are able to sue Google nest in small claims court doesn’t mean that you can. Not every case is suitable.
For example: small claims court will only deal with monetary compensation and not Equitable compensation which isn’t likely to be a problem if your issue is one that involves money. If you have a problem with physical technology or equipment, the court won’t be able to get you new equipment but instead can give you the monetary value of that equipment so that you can replace it yourself.
This is something to take into consideration when you are determining how much money you want Google Nest to give you in order to solve the problem.
This is important because most small claims courts have monetary limits between $5,000 and $10,000 on average but in some cases as low as $2,500. So if you’re trying to get compensation for a small amount, it might not qualify and if you’re trying to get compensation for complete damage is not covered by your insurance policy after Google Nest failed to function properly, that might be something above and beyond the court limit.
The first thing you have to do is send a demand letter. You have to contact the Google Nest once more just to let them know that you’re going to small claims court but you are asking them nicely to voluntarily fix the problem first.
In many cases if the company really believes you’re going to file against them, they might offer you a settlement at this point in exchange for dropping the case because that will prove less costly to them.
In this demand letter you need simply include a few sentences that explain who you are, what your contact information is, maybe your account number, what the issue is, what you’ve tried to do all ready to fix it, and what you want Google Nest to do now. This should be sent via certified mail to their official mailing address.
Google Nest Labs
3400 Hillview Ave
Palo Alto, CA 94304*
*Note: The address you should use will be listed in your individual agreement.
If you don’t get a response or the response you get is not as polite or apologetic as you might have expected, then you follow these steps:
If you fall outside of the requirements for small claims court or the process seems too time-consuming, there is always consumer arbitration. The steps for this are pretty similar but we help you generate documents and serve the right people.
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