The simple process that provides real legal leverage without the hassle of going to Small Claims Court.
Note: Comparative claims such as “is better” are opinion, produced for marketing purposes, and are not the advice of an attorney.
Approaching the legal process by yourself can be hard. Our experts know the ins and outs of taking legal action on consumer complaints, because we’ve assisted thousands of customers. Our automated systems generate the required paperwork from a few simple questions, and send written documents at the push of a button that conform with legal notice requirements. (That’s right, the law still runs on snail mail!)
If you’ve read our Guide to Small Claims Court, you know that suing in Small Claims Court requires some legwork. You often have to go to the courthouse at least twice — once to file your claim, and once for the hearing. And nearly all court hearings are held during working hours.
FairShake brings your complaint through the consumer arbitration process, administered by the American Arbitration Association (AAA) and allowed under your service provider’s contract. A benefit of arbitration through the AAA is that you can file your claim entirely in writing, and your hearing can take place by phone (although both live and “documents only” proceedings are available as options).
FairShake has helped thousands of people with claims against the big companies. You’re not alone! And while there are way too many mistreated customers out there, FairShake helps you take strength in numbers.
Wonder how long it usually takes to hear back about a complaint with Comcast? Or how much people usually ask for from AT&T in arbitration? FairShake knows. And we use that information to help you achieve results. Do you want the benefit of thousands of cases worth of experience?
Taking companies to arbitration gets results. They know you are serious, so often just initiating the process is often enough to get your issue taken seriously.
Filing for arbitration gives you leverage with the companies — they usually have 30 days* to resolve your issue to your satisfaction, or else you can make the decision to escalate your claim. Think you’ve spent too long on hold and being asked to jump through hoops? Well, arbitration takes a company time and effort to manage, so — as long as your claim is valid — knowing your rights helps you get a settlement.
You pay nothing up front. FairShake mails your legal notice to the company. FairShake provides hands on negotiation assistance throughout the claim process. When you receive a settlement, FairShake is entitled to a percentage of that settlement. Pay securely online.
All service is subject to a 100% satisfaction guarantee — if you’re not satisfied, you don’t pay
Many people looking to sue a company like their phone or cable provider are doing so because they no longer trust the company’s customer service to fix the problem. We understand — we’ve been there!
The thing to know about arbitration is that like a court it is a formal legal process. If your claim is not settled before arbitration, your complaint will be heard by an independent arbitrator — not an employee of the company — who will give you a chance to make your case heard. At the end of the proceeding, if the company is ordered to fix a problem or to provide compensation it will have to do so, or else there will be real legal consequences.
This also means that claims you bring through FairShake or take to arbitration must be true and not frivolous.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer