All About HomeAway Lawsuits

The answer to this is not simple. It is both yes and no. Yes, certain lawsuits are allowed, but no you typically can’t file them.

As is the case with many other service providers, HomeAway works very hard to protect the best interests of the company. In your user agreement, there is language that says you cannot sue the company in most types of legal situations.

However, as a consumer, you always have the option to take HomeAway to small claims court, or to file a consumer arbitration claim against the company.

Consumer arbitration is typically the better option, with fewer limitations and restrictions. It’s also the option that FairShake can offer help.

A class action lawsuit is a type of lawsuit where a group of people-the class-come together under the same lawsuit by issuing the same complaint. Unfortunately, if you are a customer of HomeAway, you typically don’t have the legal option to join a class action lawsuit or file one yourself because your contract has specific wording that prevents this. Don’t worry, this isn’t the end of the world.

Here at FairShake, we are reinventing the HomeAway lawsuit process. Consumers like you want to know what their legal options are if they have a problem with the company. Rather than trying to file a class action lawsuit against HomeAway, we submit a personalized legal document to the company, and then help guide you through the process.

HomeAway has faced a series of complaints for things like the service fee charged when a reservation was made, but the reservation canceled through no fault of the customer.  Class action lawsuits have been filed by a short-term rental property owner who sued the company for loss of business.

Other complaints state that the company uses a lot of bait and switch tactics to charge extra fees to travelers and property owners.

There are several ways you can file a claim against HomeAway. If it was a monetary issue, you can file a claim with your credit card provider to get compensation for an unwarranted charge. If it’s a customer service issue, you can always file a claim with the Better Business Bureau (BBB). Legally speaking, your options involve one of two things:

1. First, you can sue HomeAway in small claims court, but if you do that, you’ll be responsible for the paperwork, paying legal fees, and attending a court hearing.
2. Second,  You can do everything comfortably from your home filing for consumer arbitration. This is a process stipulated in your contract with the company, and it lets you argue your case before an independent arbitrator. The arbitrator can force the company to fix the problem and give you compensation. We are here to help make this process simple and convenient for you.