Need help getting the refund you’re owed? When Hotels.com customer service fails, there is a legal option that can help you claim compensation.
If you need a hotel room for a getaway, a quiet place to sleep, or as part of a deal on a vacation you are taking, then there’s also the possibility that you may need to cancel it. You might not be able to get to the hotel, or maybe your plans have changed and you won’t be able to make it in the timeframe you hoped.
If you used Hotels.com to get the hotel booked, then you might be wondering if you can book a refund through the service and get your money back. Thankfully, you can, and you have several options to request and receive a refund from Hotels.com.
Once you log in to your Hotel.com account, you simply need to go to the section labeled ‘Your Bookings’ and then select the booking that you wish to cancel. Cancel the booking by clicking on ‘cancel booking’ and then follow the instructions that are provided.
Sounds easy right? Well, this is where things tend to get complicated. Hotels.com is a 3rd party service that collects information on cheap hotel rooms in your area, but in order to receive the refund, you will need to contact the hotel that you booked and see their refund policy.
While Hotels.com does not charge you any cancelation fees for canceling your booking, that doesn’t mean that the hotel’s website follows the same rules. You’ll need to understand and analyze the refund policy of the hotel property that you are booking and make sure to keep cancelations in mind whenever you book.
Some hotels will only approve your refund if you cancel one to two days before the date you were supposed to check-in. Others offer cancelation fees that can be deducted from your refund, and some offer no cancelation fees at all. Especially if you cancel the booking early, as most cancelation fees increase the closer you get to the check-in date.
Regardless of fees, the refund will go through Hotels.com, in the same way, every time. Most refunds happen 24-48 hours after the request has been approved.
Typically the refund will be approved by Hotels.com, and then transferred to your bank account. Your bank account or third party payment app will take care of the rest, and it can take up to seven days to have the credit posted to your account and up to two billing cycles to have it show on the bank statement.
You can check on the status of your refund by contacting your bank, or by contacting Hotel.com’s customer support. Keep in mind that the time period of the refund return can change based on your bank, so be patient! Once the refund is received then it will go to the original payment method, and the process will be done.
At the time of this writing, the COVID-19 Pandemic is still making both traveling and refunding canceled trips much harder than normal. The current refund policy states that a refund could take up to a month to be processed, so keep that in mind as things go on.
Additionally, if the hotel is part of a trip or vacation package and your airline was the one that processed the charge, then you will need to wait for the airline to determine when you get your money back.
Still, you will be able to track your refund through the airline and keep up to date on when the money will be returned to you. The process really isn’t that different for the airline or the hotel, so don’t worry.
If the hotel you booked is non-refundable, then you will not receive any refund and might still have to pay a cancellation fee. You will be able to see the status of the hotel and whether it is refundable on the hotel’s information. However, if there isn’t enough information about the refund, or you have questions, you should contact the hotel’s customer service team.
They will clear things up and be able to help you get all the information that you need before you make the purchase and the booking of the hotel. Always make sure to keep the idea of a cancellation and refund in the back of your mind. Too many people get a nonrefundable hotel booking, thinking that they don’t need to worry about not making it, and then when they have to cancel they lose out on money.
So in order to make sure you win whether you go to the hotel or not, make sure to get a refundable hotel. It will certainly save you time and money no matter what!
If you bought the booking of the hotel with a gift card, and then requested a refund you have a bit more luck. Whenever you request a refund and that refund gets processed, then we will send you a new gift card with the refunded amount to your email after four hours. If the amount is small, then you can also email the gift card team at Hotels.com and money can be given to you instead.
Getting a refund is as easy as clicking one button, but how easy the entire process is depends on what type of booking you made. If the hotel was paid for as a package through your airline, then the airline takes control and determines the refund rate. If you accidentally booked a nonrefundable hotel, then sadly you are out of money.
However, if your hotel is refundable, then with one click you can get your money back. You might have to wait a little bit, but the process will work for you. After paying any cancelation fees associated with the hotel, then the refund will get back to your account, and everything will go well.
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