How to Sue Lime

Looking to sue Lime Scooters?
Small claims court is an option, and you may have others…

So you’re looking to sue Lime?

Maybe you’ve lost money to Lime, been impacted by faulty equipment, or even been injured in an accident with a Lime scooter rider.

At FairShake we’ve helped thousands of people ripped off by big companies like Lime. And we’ve helped get millions of dollars in settlement offers

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Tired of hitting dead ends when trying to get a refund from Lime? Feeling like there’s nowhere to turn?

You’re not alone. It seems like many people have tried all the Lime customer service options, but still feel unheard.

There are different ways to file a complaint against Lime, but none have the same power and leverage as taking legal action.

So, if you’re thinking of suing Lime, where do you even start? You might expect there to be tons of class action lawsuits against them, but it’s often more complicated than that.

What many people don’t know is that hidden clauses buried deep within their contracts frequently allow companies like Lime to push legal claims into the private realm of consumer arbitration, away from conventional courts.

But here’s the thing: your Lime contract doesn’t have the power to take away your right to pursue legal action by suing them.

Here’s what you can do…

Two options to Sue Lime:

  • Consumer Arbitration: This involves accessing an official and independent dispute resolution process that is not a court. It provides an opportunity to seek compensation for your complaint without the need to appear in person. For many, this can be a preferable option.

    To find out if you can take Lime to arbitration, you can check your contract or user agreement with them. Many companies’ standard contract are available on their websites. You can do a search for “arbitration” arbitration within the contract text — it is usually mentioned near the very top of a contract.

    Learn more about the consumer arbitration process here.

  • Small Claims Court: If you prefer to avoid the arbitration system, you can opt for Small Claims Court. You should know that the procedures for Small Claims Court may vary depending on your jurisdiction.

    Taking Lime to Small Claims Court will typically involve appearing in person and completing necessary forms.

If you’re ready to sue Lime in Small Claims Court, read on below:

Taking Lime to Small Claims Court Step-by-Step

    1. Figure Out Whether Your Claim Qualifies for Small Claims Court.

      Before you can sue Lime in Small Claims Court, you have to make sure your claim qualifies. There are two main things you need to pay attention to:

        1. The amount of money: You need to consider the monetary limits that your state places on small claims cases. While these limits are large enough to cover a range of claims, they’re also what keep Small Claims Court “small.” In most states the limit is either $5000 or $10,000, but it can be as low as $2,500 (in Kentucky and Rhode Island). You can find a list of all 50 states’ monetary limits here.
        2. The type of “relief”: In legal language, “relief” means what you are asking for. You also have to make sure you are asking Lime for a type of result that Small Claims Court can provide. There are two types of outcomes that you can seek in a lawsuit. The first is monetary (a dollar value payment) and the second is equitable (any non-monetary request).Most Small Claims Courts can only grant monetary awards. So if you’re going to Small Claims Court, you’ll want to make sure you’re asking for monetary damages.

      If your claim doesn’t fall within the limits of your state’s Small Claims Court, you’ll likely have to arbitrate your claim instead.

    2. Send Lime Your Demand Letter.

      You can’t just sue Lime without giving them a heads up first. You have to ask them to fix the problem first before you can escalate to a lawsuit. So, before you sue Lime, send them a demand letter.

      A demand letter is a straightforward document, as short as a few sentences. Tell Lime who you are (your name, address, phone number and account number), what the problem is, and what you expect from them to resolve it.

      If you would like examples of demand letters or more guidance about how to write them, you can find an excellent guide here. Just remember that you are checking a box before you file your actual claim, so the letter doesn’t need a lot of flourishes—it just needs to get the point across.

      When you’re done writing, you will need to mail a hard copy of the letter, preferably as certified mail or some other service that allows you to confirm delivery, to their legal address. According to our most recent research, Lime is legally based in Delaware and receives mail at this address:

      13 WEST MAIN STREET P.O. BOX 953
      FELTON, DE 19943

    3. Fill Out Your Court Forms.

      To get started suing Lime in Small Claims Court, you’re going to need to fill out some paperwork. Every state has different forms they need, and some counties have their own extra forms too. So, check your state and local court websites to see what forms and documents you need to complete. Googling your county name and “Small Claims Court” will usually lead you to these requirements.

      Before you head to the courthouse, make sure you print enough copies: Many locations require that you bring three copies of your forms and, if you don’t bring enough copies, they won’t accept your claim.

    4. File Your Complaint With Your Court.

      When you’re done filling out the court forms, it’s time to give those forms to the court. This crucial process, called “filing”, sounds simple but it can present hurdles.

      Many courts will require you to physically come to the courthouse during specific hours and days to hand-deliver the forms to the court’s clerk. Other courts may let you file by mail, fax or (increasingly) online.

      Courts will also require you to pay a filing fee before they allow your to sue Lime in Small Claims Court. This fee, the amount of which will be published on your court’s website, can sometimes be waived if your income is below a certain level (known as a low income fee waiver). The court’s website or court clerk can tell you how to determine if you qualify for a waiver in your locality.

      When you submit your forms, the court clerk will provide you with a stamped copy of the forms and a court date. Safeguard these and bring them with you on the day of your hearing.

    5. “Serve” Your Forms to Lime.

      Now is the time to tell Lime that you are officially suing them. This is a called “serving” your lawsuit on Lime.

      To do this, you need to deliver a copy of your filed papers to Lime. Look at your court’s website for instructions on how to properly deliver your forms to Lime, or search for “[your state] small claims service of process”. Courts have many intricate rules about how to serve a defendant, and your claim can be dropped if you do not follow them perfectly. So be careful!

    6. Show Up for Your Hearing.

      You will be given a court date by the court clerk (after you file your forms), and this is the date of your hearing. Some courts may still be allowing online hearings following the Covid-19 pandemic, and if that’s true for your case the clerk is the one who can tell you. You have to go to the right courthouse (or online meeting room) at the scheduled time with your copy of the filed forms.

      Wherever your hearing is being held, make sure to bring whatever evidence you have that backs up your case against Lime. Sometimes, Lime will not show up to oppose you. If that happens, take advantage of the situation to focus on your side of the story.

      The hearing is your time to shine: follow the judge’s instructions and tell them why you’re suing Lime. If the judge agrees that you’re owed compensation, they will issue a ruling against Lime.

      Small Claims Court judgements typically are not appealable, so if the judge rules for you, then congratulations: you’ve won against Lime in Small Claims Court!

      If you win compensation from your Lime lawsuit, before you leave the courtroom make sure you understand how and when the Lime is supposed to pay you.


    Ready to sue Lime?
    If you’re looking for an alternative to Small Claims Court, consumer arbitration may be what you’re looking for…

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