How to Get Better Lyft Customer Service

Lyft is a ride hailing and ride sharing app designed to get customers from one destination to another. Lyft is most often used in big cities, as designated driver choices for celebrations, and even to easily and conveniently get around a brand new city on vacation.

You depend on Lyft to get you to and from your destination safely, efficiently, and affordably. But when your trust is violated with a bad experience, and exorbitant charge, or another mistake that ruins your day, Lyft has a responsibility to do whatever it can to repair its relationship with you. A good Lyft customer service representative should be appreciative of your feedback, as it helps its service improve, and go above and beyond to exceed your expectations — including offering solutions to the issue.

Here’s how to make sure you get the excellent customer service from Lyft that you deserve.

Prepare for Your Conversation

Reference the ride that you attempted to take — or the ride that generated your complaint — by checking your Lyft account. There, you will be able to see your past rides, drivers, vehicles, destinations, and other information. This will all be useful in sharing relevant information with the customer service representative when you reach out to them.

Take some time before reaching out to get your issue addressed to calm down and collect yourself. You will be much more effective by having all the information you need at hand, being able to clearly outline what the problem is to the support staff, and to stand up for yourself. You deserve action on any issues that made you dissatisfied with Lyft’s service.

Be sure to also take notes during the interaction with the support staff in case you need to check back with the information later.

Contact Information for Lyft

There are several different options for reaching out to Lyft’s customer service department. Use the one that makes sense for you, and be patient. You have several approaches you can utilize, so don’t be afraid to be persistent. You are your own best advocate when it comes to airing your complaint — don’t wait around for Lyft to contact you.

• Lyft by Phone: Customers and drivers can contact Lyft by phone at (844) 313-3667. Be prepared for a wait, especially during busy times.
• Chat Online with Lyft: Lyft recommends using your app to get any customer service issues addressed, as this is the quickest and most efficient way to resolve your complaints. You can also reach out via Twitter by directing questions at @AskLyft.
• Email Lyft: Email Lyft by following the links on help.lyft.com and using the contact form to reach out. Doing so will also generate frequently asked questions and recommendations on getting your issue addressed.
• Lyft Corporate Offices: Lyft is headquartered in San Francisco. The general office is located at 2300 26th St., and is open to the public during regular business hours, but visits to corporate headquarters and regional offices are by appointment only. The mailing address is 548 Market St., Suite 68514, San Francisco, California, 94104.

Next Steps if Lyft Customer Service Fails

In the end, if you are still not satisfied with the customer service response you received from Lyft, you still have options. FairShake is an organization that specializes in making big companies like Lyft answer for their mistakes. Too often, corporations think they are exempt from doing the right thing for the people who make up their customer base. We’re here to remind them that you deserve to be treated fairly, especially when they have fallen short of your expectations. The FairShake team is ready to go to bat for you. Start your complaint against Lyft below.