Common Complaints Against Lyft

Ride sharing services like Lyft are designed to be convenient, simple, and safe solutions to driving. Whether booking a Lyft for a responsible night out celebrating with friends, or utilizing Lyft in your day to day schedule going from appointment to appointment without having to worry about navigating traffic or parking, customers should be able to reasonably expect good service — including arriving safely and happily at their final destination.

However, Lyft has experienced a litany of complaints from both customers and drivers alike, highlighting a failure to properly address issues that come up with the ride sharing app.

Recent lawsuits that have made headlines across the nation include class action lawsuits for multiple sexual assault cases against thousands of female customers. Another common class action lawsuit for on-demand services like Lyft is one addressing the denial of benefits of the independent contractors Lyft prefers to use over genuine employees. Yet another lawsuit seeks to address spam messages that Lyft has been making to consumers protected under law from such solicitation.

Other complaints against Lyft number in the thousands on Better Business Bureau, and include:

Problems with service

• Fraudulent account using driver’s information to become a Lyft driver.
• Rides marked as completed and charged for customers who were never picked up.
• Unwarranted cancellation charges for rides.
• Failure to pick up customers, resulting in loss of time and money.
• Rude drivers and unresponsive real time solutions from customer service and support teams.
• Stolen items during ride without reimbursement or promise of return.

Billing and collections

When something goes wrong, a company like Lyft should be held accountable, including issuing refunds, when appropriate.

• Misleading fees not clearly stated for upgrading ride service.
• Double charges with no refund assistance.
• Lyft keeping personally identifiable information, including names, addresses, credit card numbers, and additional information, on file long after drivers quit working for the service or customers delete the app and discontinue use of the service.
• Unexplained changes in charges from the fare estimation to the final fare.
• Charges for damages to a car a customer did not commit.

Advertising and sales

When big corporations like Lyft advertise promotions for both customers and drivers, it has a responsibility to follow through on its promises. However, many examples of both bonuses for referrals and loyalty programs for consistent riders have fallen through — promises that FairShake is dedicated to seeing through to completion.

• Failure to pay out bonuses advertised to new drivers and referrals.
• Difficulty in successfully applying frequent user program benefits.
• Failure to deliver on interviewing and new job transportation promotions.

If you have been disappointed by an experience as either a driver or a customer, we want to help make it right. We’ll guide you every step of the way through your complaint — even up to escalating the issue through arbitration. Start your claim below.