Lyft is a transportation network based out of San Francisco that uses a mobile phone application to connect passengers with ride-sharing operators. The company operates in over 200 cities like New York, Los Angeles, and San Francisco. Because of the sheer volume of drivers and passengers, Lyft handles a considerable number of customer complaints.

If you have an issue with Lyft, you’re not alone. Many people are frustrated by Lyft fees they weren’t expecting. Maybe they overcharged you, maybe you were misled by a promotion, or maybe the refused to issue a refund that they promised. To get refunds from Lyft you need someone with authority. 

If you are trying to contact Lyft and get them to listen to your issue, you might start by reaching out to their main address or main contact lines.

185 Berry Street
SUITE 5000
San Francisco, CA 94107

https://www.lyft.com/

Phone Contacts:

Lyft no longer supports a lot of their former phone numbers, and instead wants people to use email or online chat functions. Still, you can call the one customer service number they have and let the person who answers know that you need help not with a ride but with customer service:

Main: 631-201-LYFT (631-201-5938) 

Email Contacts:

https://help.lyft.com/hc/en-us/requests/new

How do I contact a real person at Lyft for help?

• Since Lyft is an app-based program, what are the first ways to contact them is to use the help center: https://help.lyft.com/hc/en-us. This is the fastest way to get an answer to pretty common questions and works well as a resource. They have informational articles that could help you especially if you aren’t sure how to reach out to them or send an email.
• Using the app you can always contact them through the support system directly in the app. There is an emergency response line much like other Lyft sharing services but they are intended specifically for emergencies which is why when you try to contact them through the application for support they will use the “call you back” feature to schedule a time to call you back about your issue.
• You can always send an email once you’ve explored these options to support@lyft.com. The company does have an internal messaging system that most people use for fast responses but the email is always a great way to get your information ticketed and on file.
• You can always contact them via social media. They have people managing their Facebook pages so you can leave a comment or private message and they will get back to you. They’re very fast about doing this during the week but if you have a problem on a weekend or on a holiday it can be a lot more challenging to get a response. On Twitter, @asklyft is available 7 am to 9 pm every day.

If you are having an issue that can’t be fixed through automated responses and computer submissions and you really want to talk to a real person, you are not alone.

Lyft encourages customers to use the help center process as their primary point of contact and then the customer experience representatives for more detailed issues.

Visiting Lyft in person for assistance

Lyft actually has a limited number of local offices in major cities where you can go if you have a problem. This is the site to find out if there is a local office near you: https://thehub.lyft.com/hours/

How do I contact Lyft with a legal complaint?

If this doesn’t solve your problem, the next step is to contact Lyft to start a legal process. There are dissatisfied customers just like you who have taken this step. If you want to contact Lyft to start a legal process, you have one of two ways that you can do it.

Start a small claims court proceeding by contacting Lyft at the company’s legal address

The first step if you want to take them to small claims court is to send a demand letter to Lyft’s legal address. This is the preliminary step you have to take before you can file any court paperwork in small claims court. Small claims court typically gets what consumers want, but it does take time and you do have to pay court fees.

Demand consumer arbitration from Lyft under your contract

Arbitration is another option. This is a form of dispute resolution where an independent arbitrator reviews the case. Most contracts  with Lyft prevent filing or joining a class action lawsuit. To start arbitration, the first step is to contact Lyft at their address with a formal legal notice. Sometimes, all it takes is contacting the company for the issue to be resolved to your satisfaction.

If you want to contact Lyft with a legal notice or with your consumer arbitration complaint, we can help.