There’s more than one way to contact Lyft. And if they don’t listen you have options…
Lyft is a transportation network based out of San Francisco that uses a mobile phone application to connect passengers with ride-sharing operators. The company operates in over 200 cities like New York, Los Angeles, and San Francisco. Because of the sheer volume of drivers and passengers, Lyft handles a considerable number of customer complaints.
If you have an issue with Lyft, you’re not alone. Many people are frustrated by Lyft fees they weren’t expecting. Maybe they overcharged you, maybe you were misled by a promotion, or maybe the refused to issue a refund that they promised. To get refunds from Lyft you need someone with authority.
185 Berry Street SUITE 5000 San Francisco, CA 94107
Lyft no longer supports a lot of their former phone numbers, and instead wants people to use email or online chat functions. Still, you can call the one customer service number they have and let the person who answers know that you need help not with a ride but with customer service:
Main: 631-201-LYFT (631-201-5938)
If you are having an issue that can’t be fixed through automated responses and computer submissions and you really want to talk to a real person, you are not alone.
Lyft encourages customers to use the help center process as their primary point of contact and then the customer experience representatives for more detailed issues.
Lyft actually has a limited number of local offices in major cities where you can go if you have a problem. This is the site to find out if there is a local office near you: https://thehub.lyft.com/hours/
If this doesn’t solve your problem, the next step is to contact Lyft to start a legal process. There are dissatisfied customers just like you who have taken this step. If you want to contact Lyft to start a legal process, you have one of two ways that you can do it.
The first step if you want to take them to small claims court is to send a demand letter to Lyft’s legal address. This is the preliminary step you have to take before you can file any court paperwork in small claims court. Small claims court typically gets what consumers want, but it does take time and you do have to pay court fees.
Arbitration is another option. This is a form of dispute resolution where an independent arbitrator reviews the case. Most contracts with Lyft prevent filing or joining a class action lawsuit. To start arbitration, the first step is to contact Lyft at their address with a formal legal notice. Sometimes, all it takes is contacting the company for the issue to be resolved to your satisfaction.