How to Sue Lyft

Looking to sue Lyft? Small claims court is an option, and you may have others…

So you’re looking to sue Lyft?

At FairShake we’ve helped thousands of people ripped off by big companies like Lyft. And we’ve helped get millions of dollars in settlement offers

[continued below]

Share your Lyft complaint

Get Started Now

Tired of hitting dead ends when trying to get a refund from Lyft? Feeling like there’s nowhere to turn?

You’re not alone. It seems like many people have tried all the Lyft customer service options, but still feel unheard.

There are different ways to file a complaint against Lyft, but none have the same power and leverage as taking legal action.

So, if you’re thinking of suing Lyft, where do you even start? You might expect there to be tons of class action lawsuits against them, but it’s often more complicated than that.

What many people don’t know is that hidden clauses buried deep within their contracts frequently allow companies like Lyft to push legal claims into the private realm of consumer arbitration, away from conventional courts.

But here’s the thing: your Lyft contract doesn’t have the power to take away your right to pursue legal action by suing them.

Here’s what you can do…

Two options to Sue Lyft:

  • Consumer Arbitration: This involves accessing an official and independent dispute resolution process that is not a court. It provides an opportunity to seek compensation for your complaint without the need to appear in person. For many, this can be a preferable option.To find out if you can take Lyft to arbitration, you can check your contract or user agreement with them. Many companies’ standard contract are available on their websites. You can do a search for “arbitration” arbitration within the contract text — it is usually mentioned near the very top of a contract.

    Learn more about the consumer arbitration process here.

  • Small Claims Court: If you prefer to avoid the arbitration system, you can opt for Small Claims Court. You should know that the procedures for Small Claims Court may vary depending on your jurisdiction.Taking Lyft to Small Claims Court will typically involve appearing in person and completing necessary forms.

If you’re ready to sue Lyft in Small Claims Court, read on below:

Taking Lyft to Small Claims Court Step-by-Step


Does your claim qualify for small claims court?

Ready to sue Lyft in small claims court? First, you have to make sure your claim qualifies. Small claims courts are only for certain types of claims and yours will only qualify based on the type of claim and amount of money you want. There are two things you need to pay attention to:

  1. The amount of money: Every small claims court sets a maximum dollar size for the claim you can bring. This means there is a limit to how much money you can ask for when you sue Lyft. In most states it’s either $5000 or $10,000, but it can be as low as $2,500 (in Kentucky and Rhode Island). You can find a list of all 50 states’ monetary limits here.

  2. The type of relief: There are two types of awards that you can usually seek in a lawsuit – monetary (a dollar value payment) and equitable (any non-monetary request). However, most small claims courts can only grant monetary awards which means you can only get compensation for a dollar amount. So, if you are suing Lyft for damages to property, they will only be able to give you the monetary value of that damaged property.

If your claim doesn’t fall within the limits of your state’s small claims court, you’ll have to arbitrate your claim instead.


Send Lyft a demand letter.

Before you can sue Lyft, you have to ask them politely to fix the problem. Most small claims courts require that you ask the person you’re suing (the “defendant”) to fix your problem voluntarily before you file your claim. So if you want to sue Lyft in small claims court, you need to send them a demand letter first.

Your demand letter can be simple and straightforward, just a few sentences telling Lyft who you are (your name, address, phone number and account number), what the problem is, and what you want from them.

When you’re done writing, you need to mail a hard copy of the letter, preferably as certified mail or some other service that allows you to confirm delivery, to their legal address. According to our most recent research, Lyft is legally based in Delaware and receives mail at this address:


If you would like examples of demand letters or more information about how to write them, you can find an excellent guide here.


Fill out court forms.

In order to sue Lyft in small claims court, you’re going to need to fill out some paper work.

Each state has a set of forms that need to be filled out to file a claim, and sometimes the county in which you live also has forms to include. You can find these for free on the state court website.

Make sure you fill out enough forms too, most states require 3 or 4, because without enough copies, you can’t submit your claim.


“File” the complaint with the court.

When you’re done filling out the court forms, it’s time to give those forms to the court. This process, called “filing” can be a bit tricky.

Many courts will require you to physically come to the courthouse during specific hours and days to hand-deliver the forms to the court’s clerk. Other courts may allow you to file by mail, fax or (for a few courts) online.

All courts will require you to pay a filing fee before they allow your to sue Lyft in small claims. This fee, which will be published on your court’s website, can sometimes be waved if you are a low income plaintiff.

When you file your forms, the court clerk will provide you with a stamped copy of the forms and a court date. Keep it safe and bring it with you on the day of your hearing.


“Serve” your forms to Lyft.

When suing Lyft, you need to officially inform them they are being sued. This is called “serving” them. You have to deliver their copy (yes, that’s why you are required to have so many) of the forms you filled out earlier.

Look at your court’s website for instructions on how to properly deliver your forms to Lyft, or search for “[your state] small claims service of process”. Courts have many strange rules about how to serve a defendant, and your claim will be dropped if you do not follow them perfectly. So be careful!


Attend the court hearing.

When the court clerk gives you a court date (after you file your forms), make sure to put it on your calendar because that is the date of your hearing.

Make sure you know which courthouse to go to and show up on time. Bring your copy of your filed forms, and any other evidence that backs up your case against Lyft.

Sometimes, Lyft will not show up to oppose you, meaning they won’t send anyone else. If that happens, take advantage of the situation to focus on your side of what they did and what you want them to do to fix it.

Ready to sue Lyft in small claims court?
If this sounds too hard and expensive, try consumer arbitration instead…

FairShake helps put the power back in your hands

Learn More