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Get Your Mediacom Complaint Solved

How to File a Complaint Against Mediacom

Learn your options to get your voice heard and make Mediacom pay

You have a complaint against Mediacom’s cable, internet, or home phone service. Maybe they’re overcharging you, or a salesperson misled you, or their service isn’t what they promised. You’re certainly not alone, as Mediacom has a number of complaints filed on the Better Business Bureau website.

At this point, you’ve probably tried calling Mediacom’s customer service. You’ve spent hours on the phone on hold, as well as got lost trying to navigate complicated computerized menus.

Now, the time has come to file a claim against Mediacom.

Like many large companies, Mediacom includes language in its terms of service contract that prevents customer complaints from from escalating into class action lawsuits. Instead, Mediacom lays out specific complaint procedures that you must follow. Included in these procedures is the promise that Mediacom will not terminate your service during the “dispute period,” given that you continue paying the uncontested portion of your bill.

Summary of your options:

Can I sue Mediacom? You’re not allowed to sue Mediacom in most courts because of the fine print in your contract.
Can I file a claim against Mediacom in Small Claims Court? Small Claims Court is one option allowed in your contract with Mediacom, however it tends to be a lengthy and expensive process.
Can I file a claim against Mediacom through my credit card provider? Yes, but this option only works if your dispute is about a charge on your credit card. Other issues, like poor service, outages, false advertising, cannot be solved this way.
Can I lodge a complaint against Mediacom through the FCC? Yes, but this may not resolve your actual issue with Mediacom.
Can I file a complaint against Mediacom through the Better Business Bureau? Yes, but this may not resolve your actual issue with Mediacom.
Can I file a claim against Mediacom through independent arbitration? Yes, independent arbitration is a good option when dealing with Mediacom. Arbitration is an easier process than suing the company in small claims court.

Can I Sue Mediacom?

Unless you opted out of the binding arbitration terms written in your Mediacom Customer Agreement, you can’t to sue Mediacom in most courts.

Can I File a Claim against Mediacom in Small Claims Court?

YES – You’re not allowed to bring a claim against Mediacom in most courts because of the fine print of the terms of service contract with them. But the exception is small claims court, which is an opportunity to bring your claim locally before a judge, up to a certain monetary limit. In other words, small claims court allows you to sue Mediacom by filing a civil lawsuit. Additionally, depending on the type of claim, you may have a “breach of contract” claim against Mediacom which simply means that Mediacom did not follow the terms of the contract.

When to try it: You have time and energy on your hands, and you want the chance to make your case against Mediacom in public.

What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue Mediacom in Small Claims Court.

What to expect: If you follow all the steps precisely and have a strong claim against Mediacom, there’s a good chance you’ll get compensation. Additionally, Mediacom may even offer you a settlement in exchange for dropping the civil suit against them.

Can I File a Claim against Mediacom through My Credit Card Provider?

YES – Any time you pay for something with a credit card, you and the company you are buying from (like Mediacom) agree to follow a set of rules from the company issuing the credit card. In cases such as fraud, overcharges, or when the product or service is not actually provided, credit card companies have a procedure for you to dispute the charge.

When to try it: If your claim against Mediacom is about a one time charge that was made using a credit card, and when you will be able to provide documented evidence that Mediacom charged you more than they were allowed to, or for a service they didn’t provide.

What you need to do: Most credit card companies will let you do this process entirely online. Log in to your credit card account and look for more information on how to dispute and challenge a charge. Typically you’ll have to identify the charge, describe your claim, and if possible provide evidence to support it.

What to expect: The credit card company may temporarily remove the charge from your bill. They will then likely ask Mediacom for a response. You may also be asked for more information or evidence before they make a final decision.

Can I Lodge a Complaint against Mediacom through the FCC?

YES – The Federal Communications Commission (FCC) is a government agency that regulates much of Mediacom’s business. The FCC provides an informal channel for consumers to submit claims and complaints against Mediacom.

What happens to these claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint procedure, but there is a monetary charge for this.

When to try it: You’re frustrated with Mediacom and want to make your complaint available to the government and the public. An FCC complaint is not a way to pursue compensation.

What you need to do: File an informal complaint on the FCC’s public website.

What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like Mediacom. The company may be asked to respond to it. You will not necessarily receive an individual response.

Can I file a Complaint against Mediacom through the Better Business Bureau?

YES – The Better Business Bureau (BBB) and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses, and usually offer these businesses an opportunity to respond to consumer complaints.

When to try it: When Mediacom’s BBB page shows that it is actively involved in responding to complaints. Or, alternatively, when you want another way to get your dissatisfaction out there on the internet.

What you need to do: Go to Mediacom’s BBB profile and follow the instructions for submitting a complaint.

What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them, or via the BBB. You may be asked for further documentation or clarification on your complaint. Ultimately, it is up to Mediacom whether they choose to acknowledge and offer compensation for your claim.

Can I File a Claim against Mediacom through Independent Arbitration?

YES – Remember the small print of your Mediacom contract? Well instead of filing a claim before a court, what their contract allows you to do is to file a claim that will be argued before an independent arbitrator.

Because this process costs Mediacom money, they typically try to settle your claim once you put them on notice that you plan on taking them to arbitration.

When to try it: Any situation in which you believe Mediacom has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Typically claims involve a specific request for how Mediacom can fix the situation, which may include financial compensation.

What you need to do: Fill out our form below to start your claim against Mediacom.

What to expect: For more details about arbitration, click here.

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