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How to Get Better Mediacom Customer Service

Not getting results from Mediacom customer service? You may have options to escalate…

It can be a struggle to receive good customer service from some telecommunications companies. Although our technological knowledge is always increasing, it doesn’t seem like our cable companies are adapting with the times. Every year, customers know to expect long waits on the phone, up-selling customer service reps, and fluctuating bills when dealing with their cable and internet company. And while Mediacom does seem to be making an effort to maintain a positive customer service record, it can still be difficult to get the service you deserve.

Although phone support is one of the most common forms of customer service, it’s no longer the only option. Mediacom offers more than just phone numbers to call, so if you’re having trouble reaching an agent or getting your problem resolved, you may need to try other options. For consumers with an internet connection, there are several ways to attempt to reach Mediacom’s online customer support. And if that doesn’t work, there are even in-person customer care centers that can be found in select cities.

Call or Text Customer Service

Mediacom has a number of different phone lines to choose from. It’s typically recommended to try the main phone line first, but feel free to try others if it proves to be unsuccessful. No matter what number you choose, please be respectful to any worker you talk to. Although communicating with cable companies can be very frustrating, being rude to customer service representatives can negatively impact your case.

  • Main Customer Service Phone Number: Mediacom’s main customer service number is (855) 633-4226. You’ll likely have to go through a number of automated options before you’re able to reach a real person. In addition, there may be a long wait.
  • Toll Free Number: 844-274-6753 is another Mediacom customer service phone number. From 8 a.m. to 7:30 p.m. CT, you should be able to reach a real person each day.
  • Text: Instead of calling, you can text for customer support. If that option appeals to you, text 66554 for help.
  • Schedule a CallScheduling a call is a good option for consumers who don’t want to wait on hold, or for customers who aren’t immediately available, but know when they will be.
  • Corporate Number: Mediacom’s corporate and media offices can be reached at (845) 443-2600. This is not a phone line used for customer service, so the person you reach may be hostile, and may also not be trained in how to help you with your concerns.

Chat with Customer Service Online

Mediacom has several social media accounts. They also have a couple of different ways that customers may be able to reach them online. When communicating online, try to clearly describe the issue you’re having. Also, keep documentation. Make copies of any communication you send, and if given the option, have a receipt or confirmation sent to yourself.

  • App: Mediacom’s MediacomConnect MobileCARE app can be found on the Google Play Store or the Apple App Store. The app has several options for receiving support, including calling and chatting with customer service.
  • FaceBookMediacom’s FaceBook account typically responds to direct messages within hours. Customers are also able to post public messages, but they’re not responded to as quickly.
  • TwitterMediacom’s Twitter page is dedicated to online support and answering customer questions. Users can post public messages or message the Twitter account directly. In addition, their official Twitter is typically used for marketing.

Customer Support In Person

Some customers prefer to do business and troubleshooting in person. Mediacom has locations across 22 states, allowing many customers to do just that. This is great for customers who aren’t able to receive phone or internet service for whatever reason, or those who just like to see who they’re talking to.

Can’t Get Mediacom To Listen?

Mediacom customers have a few different options in reaching a customer service representative. There’s the well-known option of calling Mediacom’s customer support team, but there are even more online options. Customers can chat with or e-mail customer service reps, or they can reach out on social media. In some cities, customers can go to a Mediacom store in order to talk out their issues in person.

Sometimes, getting in touch with a customer service representative is just part of the puzzle. From there, a customer relies on the company to actually fix their issue — but that’s not always what happens. If you’re a Mediacom customer who hasn’t received the help you deserve, you may have other options.

At FairShake, we advocate for consumers. We take on the big cable companies in a process known as consumer arbitration, designed to be easy on the complaining consumer. We can help guide you through the entire process. Filing is entirely free, and it may result in a profitable settlement.








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