Not getting results from Mediacom customer service? You may have options to escalate…
It can be a struggle to receive good customer service from some telecommunications companies. Although our technological knowledge is always increasing, it doesn’t seem like our cable companies are adapting with the times. Every year, customers know to expect long waits on the phone, up-selling customer service reps, and fluctuating bills when dealing with their cable and internet company. And while Mediacom does seem to be making an effort to maintain a positive customer service record, it can still be difficult to get the service you deserve.
@MediacomSupport very disappointed that within 3 weeks i have had a different tech out to my home and one maintenance guy fix the same issue and everytime i call support they treat me like if im a nucance or a bother i pay my bill for a service whats going on
— Rocio Cusher (@CusherRocio) November 14, 2019
Although phone support is one of the most common forms of customer service, it’s no longer the only option. Mediacom offers more than just phone numbers to call, so if you’re having trouble reaching an agent or getting your problem resolved, you may need to try other options. For consumers with an internet connection, there are several ways to attempt to reach Mediacom’s online customer support. And if that doesn’t work, there are even in-person customer care centers that can be found in select cities.
Mediacom has a number of different phone lines to choose from. It’s typically recommended to try the main phone line first, but feel free to try others if it proves to be unsuccessful. No matter what number you choose, please be respectful to any worker you talk to. Although communicating with cable companies can be very frustrating, being rude to customer service representatives can negatively impact your case.
Mediacom has several social media accounts. They also have a couple of different ways that customers may be able to reach them online. When communicating online, try to clearly describe the issue you’re having. Also, keep documentation. Make copies of any communication you send, and if given the option, have a receipt or confirmation sent to yourself.
Some customers prefer to do business and troubleshooting in person. Mediacom has locations across 22 states, allowing many customers to do just that. This is great for customers who aren’t able to receive phone or internet service for whatever reason, or those who just like to see who they’re talking to.
Mediacom customers have a few different options in reaching a customer service representative. There’s the well-known option of calling Mediacom’s customer support team, but there are even more online options. Customers can chat with or e-mail customer service reps, or they can reach out on social media. In some cities, customers can go to a Mediacom store in order to talk out their issues in person.
Sometimes, getting in touch with a customer service representative is just part of the puzzle. From there, a customer relies on the company to actually fix their issue — but that’s not always what happens. If you’re a Mediacom customer who hasn’t received the help you deserve, you may have other options.
At FairShake, we advocate for consumers. We take on the big cable companies in a process known as consumer arbitration, designed to be easy on the complaining consumer. We can help guide you through the entire process. Filing is entirely free, and it may result in a profitable settlement.