It’s easy to feel like David fighting Goliath when a company you’ve done business with doesn’t live up to their promises.
This is especially true when they make a mistake that costs you money. And sometimes you need the service they provide and if you don’t pay the bill, even if it is wrong, they will cut off your service.
Phone calls with employees who don’t have any power waste your time. Email complaints seem to go into a black hole, giving you no evidence they were sent and frequently not receiving an adequate response. Requests to speak to someone with authority at the corporate office can be ignored or take too long.
Or, they tell you they’ll make things right and don’t follow through, leaving you to begin the frustrating process all over again.
What can you do other than feel like a chump who was taken advantage of?
Start Your Claim
Use arbitration to settle your complaint with Metro
Doing business with companies that leave you feeling powerless is frustrating.
Most companies include forced arbitration clauses in their contracts to prevent you from taking them to court.
Limited choices in our cable, internet, and cell phone service providers force many of us to do business with companies who have low customer service standards and unresponsive staff at their headquarters. Even when we have a choice, we may be locked in by a contract.
Arbitration helps you get a satisfactory solution for your complaint against Metro by T-Mobile without having to sue the company.
When you request arbitration, the company has to do a lot of work and they lose control of the outcome. During arbitration, an independent individual (the arbitrator) is appointed who is familiar with the type of situation involved. The arbitrator has to be impartial. The arbitrator looks at the facts presented by both sides and makes a binding decision.