How to contact Midco Customer Service

A lot of things can go wrong with your phone or cable services. It’s not unusual for cable and phone companies to overcharge their customers, offer inconsistent or unworking service, make false promises, and even engage in fraudulent billing practices. When you sign up for cable service, it’s almost expected that you’ll run into problems at some point. As such, you should be prepared to contact the customer care team.

Unlike some companies that offer many options for contact methods, Midco only offers a few basic options. If you need to contact Midco, you can do so by calling their customer service phone number, using the live chat during Midco’s business hours, or by reaching out on social media.

Phone Support

There’s only one phone number you can use to call Midco’s customer support team.  (800) 888-1300 is the dedicated customer service phone line and is available 24/7. Since there are only a select few customer service options for Midco customers, you should expect that every other Midco customer with an issue will be calling the same phone number as you. This means that phone lines can get clogged up, leading to long waits and lost patience. However, there are a few things you should keep in mind when contacting Midco’s phone-based customer support:

• Have a pen and paper ready. Not only is documentation important for customer service complaints, but taking notes is likely to make the process less stressful.
• Like most companies, Midco employs the use of an automated phone tree, prompting you to press buttons in response to questions. Although entering your phone number or account number may not be optional, you might be able to bypass the rest of the phone tree by pressing “0”.
• When you reach a human customer service representative, it’s important to keep your cool. Although dealing with the cable company is always frustrating, you shouldn’t take it out on the employee. If you would prefer to talk to a different employee, politely ask to be transferred to someone else who can help. You may be able to ask for an escalation team.
• Keep your notes and confirmation numbers for later. Even if you think your problem is resolved, you could be wrong. When interacting with customer care, it’s recommended to ask for confirmation emails and receipts.

Online Support

Unlike Midco’s phone support, the customer service chat is only open at certain times. Midco’s live chat is available Monday – Friday from 7 A.M. to 12 A.M. and weekends from 10 A.M. to 10 P.M. Unfortunately, this means that you’re limited to phone-based customer service when experiencing service and billing issues outside of Midco’s regular business hours.

• To use Midco’s customer support chat, you may need to be logged into your Midco account. Otherwise, you should make sure to include the contact information associated with your account, like the e-mail address or phone number you used to sign-up.
• You should save a copy of the chat transcript for your records. Keeping documentation is essential in proving that Midco did something wrong if they refuse to help you with your service or billing concerns.
• Although it’s okay to use informal text and emoticons, you should try to make sure that your message is clear and concise. It can be easy to misunderstand each other through text.

Social Media

Midco has few options for contacting customer care. They also decline to maintain many active social media accounts, primarily sticking to the main two: Facebook and Twitter. However, for consumers who haven’t had luck in phone or chat support, going to social media may be a step in the right direction.

Midco’s Facebook page and Twitter page are both active. They respond to both public and private messages. Public messages that are rude, hateful, or contain profanity may be deleted, so make sure to keep it clean and polite.

Both social media accounts are available daily during certain hours. From Monday to Friday, Midco’s customer care team is on Facebook and Twitter from 7 A.M. to 12 A.M. On weekends, the team is available from 10 A.M. to 10 P.M. If your problem isn’t terribly time-sensitive, leaving a private message should get you a response the next morning.

Bringing a Claim Against Midco

Big corporations often don’t listen to the very consumers that put them in business.

One option for pursuing action against Midco is consumer arbitration. Arbitration is similar to going to small claims court but may be more convenient for many consumers. When you file a claim for arbitration with FairShake, you can stay at home and pay nothing out of pocket. FairShake makes the process of arbitration simple, guiding you with expert advice and filing the complicated paperwork for you.