Your NCA Questions Answered

Have an issue with NCA? Need help?

Are you being harassed by a debt collector? Is someone from National Credit Adjusters contacting you by phone, mail, email, or Facebook? Are they threatening to sue? We explain all about National Credit Adjusters and whether they are legitimate, what to do if they contact you, and what your repayment options are.

These are some of the common questions we hear about NCA:

What are National Credit Adjusters?

National Credit Adjusters is a debt collector. They have been in operation since 1965. 

Should I pay National Credit Adjusters?

National Credit Adjusters is a legitimate company that will try and collect if you owe legitimate debt. However, even legitimate companies have been known to sometimes act unfairly and violate things like the Fair Debt Collection Practices Act (FDCPA). So, if you owe a legitimate debt, yes, you should pay National Credit Adjusters, but if you have been harassed or treated unfairly, consider filing a complaint or working with an attorney. 

Is National Credit Adjusters a legitimate company?

Yes, National Credit Adjusters is a legitimate company. But legitimate companies can still make mistakes or use unfair collection practices. 

Is National Credit Adjusters a junk debt buyer?

National Credit Adjusters purchases many types of debt, including payday loans, retail, and credit card debt. So if you took out a credit card for a retail company, like a Home Depot credit card or an Express clothing credit card, they might be purchased by National Credit Adjusters if they are sent to collections. 

Can I ignore National Credit Adjusters?

Don’t assume you can ignore National Credit Adjusters. If the company believes that they are collecting a legitimate, unpaid debt, and you ignore them, they can sue you or file a judgment against you which basically means a court order that gives them the right to take your money. However, if they violate the most recent FDCPA regulations about when and how they contact you, you have a few options to share your complaint. You can share your issues with outside attorneys or file complaints with the government. You can get legal help to sue the collection agency if that is insufficient. 

Who do National Credit Adjusters collect for?

National Credit Adjusters collects for themselves. They purchase debt from credit card companies, retail credit card companies, and other businesses. Once they purchase that debt, they own it. So, if they call saying that they are trying to collect on a debt for your credit card, the money you pay for a settlement isn’t going to the credit card company. The credit card company has already sold your debt to National Credit Adjusters. Any settlement you make is designed to compensate National Credit adjusters for what they spent buying your debt and give them a profit. That is why they work hard to get back as much of your debt as possible because it means more profit for them.

Why are National Credit Adjusters calling me when I have no debt?

Sometimes debt collection companies make mistakes. They might be calling you about debt that you don’t actually have. This can be the result of incorrect information, old information, or a mix-up when it comes to personally identifiable information. The most common reason people get harassing phone calls or text messages from a collection company when they don’t owe the debt is that they have a phone number associated with an old account. This happens more and more often as people change phone numbers and phone companies recycle old numbers.It’s quite common for debt collectors to fail to validate accounts older than six years when they buy them off, lenders. In any case, if you believe there is a mistake, you need to validate the debt with National Credit Adjusters immediately and ask them to confirm the legitimacy of your debt—to explain where it comes from and why you owe it. You have 30 days from the first point of contact to do this. If National Credit Adjusters does not validate your debt in accordance with the law, you can send them a notice of insufficient validation. If they are unable to validate the debt, they cannot continue to pursue repayment. 

What should I do if National Credit Adjusters is calling about debt I’ve already paid?

Debt collectors might make mistakes here too. Sometimes they try to contact you about debt that has already been paid. Now, debt collectors cannot legally and intentionally misrepresent how much you owe, whether or not the deck is expired, any legal repercussions for not paying, or that they are a debt collector.So if your debt has already been paid, they cannot lie to you and tell you it hasn’t in order to try and make more money off of you.That said, if you have already paid off debt, send a request for validation to National Credit Adjusters. Then they must prove that you owe the debt they are trying to collect with a validation letter. If this reveals the debt is incorrect, they have no legal basis for contacting you. However, that does not necessarily mean National Credit Adjusters will validate the debt in accordance with the law. If they don’t validate correctly, you have the options to send them a notice of insufficient validation. If they validate, but the debt is confirmed as paid off, you can send them a cease and desist letter. 

What laws apply to National Credit Adjusters?

As a debt collector, some of the laws that National Credit Adjusters must follow include the FCRA, the FDCPA, and the TCPA.

That alphabet soup stands for the Fair Credit Reporting Act, which gives you rights to help ensure your credit report remains accurate; the Fair Debt Collection Practices Act, which protects you from being abused and deceived by debt collectors; and the Telephone Consumer Protection Act, which limits robocalls and other telephone spam.

If you think any of these consumer protection laws may apply to your situation, tell us about it.

Start a Complaint


What should I do if National Credit Adjusters is calling about debt beyond the statute of limitations (SOL)?

If National Credit Adjusters is calling you about debt that has expired, debt that you know is beyond the statute of limitations, you can send them a cease communications letter. This is something that an attorney can help you with.Make sure you verify the statute of limitations for the debt in question. Each type of debt has a different statute of limitations or SOL. The statute of limitations also changes based on where you live. Every state is different. The statute of limitations could be anywhere between 3 years and 14 years.Check your records against your credit report. Your credit report might also have inaccurate information, which could be why a creditor is still calling you. If it’s inaccurate, contact the credit reporting agencies and have them update the information. This is something an attorney can help you with. 

How do I settle for less with National Credit Adjusters?

Debt collection agencies like National Credit Adjusters tend to purchase debt from the original creditor for anywhere between 1 and 10 cents on the dollar. The younger the account, the more they pay for the debt. Why? It means they have more time before the debt expires to collect. So, when you try to negotiate with National Credit Adjusters, they usually settle for between 40% and 60% of your original debt regardless of how much they paid. If your account is older, you might be able to use that knowledge to settle for less. If you have a financial hardship, that is also taken into account. Still, this can be a very stressful and complicated process. Working with an attorney might make it easier for you.

How do I get rid of National Credit Adjusters?

The best way to get rid of National Credit Adjusters is to pay for the debt you owe through a settlement. This is something an attorney can help negotiate on your behalf and maybe even put a stop to the harassment while you are undergoing negotiations.If you believe the debt is inaccurate, expired, paid off, or not yours, send National Credit Adjusters a request for a validation letter. Then the responsibility is on National Credit Adjusters to prove that you owe the debt they are trying to collect. If you can confirm the debt is inaccurate, paid off, expired, or not yours, then they have to legally stop trying to collect. An attorney can help you navigate this process. If your debt is something you really owe, the best way to get rid of National Credit Adjusters may be to consider settling. You can work with an attorney who can negotiate on your behalf, which will go a long way toward remaining calm, convincing them to settle, and getting rid of them once and for all. 

Can National Credit Adjusters sue me?

If your debt has not expired, they can sue you eventually. However, this requires that they file paperwork with the court to try and get a judgment that legally forces you to turn over some of your income or assets to settle the debt.Debt collectors like National Credit Adjusters are prohibited from suing or threatening to sue consumers for payment on a debt that is past the statute of limitations, although they can still ask for payment past that expiry date. 

Who owns National Credit Adjusters?

National Credit Adjusters, LLC owns National Credit Adjusters.

Who is the CEO of National Credit Adjusters?

The current CEO is Tyler Rempel. 

Where is National Credit Adjusters’ headquarters?

National Credit Adjusters is headquartered in Hutchinson, Kansas. 

Who do National Credit Adjusters collect for?

National Credit Adjusters states on their site that they buy and “service” “distressed and non-performing consumer accounts receivables.” In other words, they purchase debt and try to collect that debt. Generally, they handle retail and credit card debt, but sometimes they collect payday loans.

How are National Credit Adjusters paid?

The debt collection associates who try to contact you and collect are paid a minimum wage and a commission. So, some employees might get a bonus if they can get you to settle, often a percentage of the settlement.

What is National Credit Adjusters on my credit report?

If you see National Credit Adjusters on your credit report, that means you have a delinquent account that has gone into collections. It means that the original lender sold the account to this collection agency.Once that happens, it appears as a delinquent account on your credit report. It stays there for up to seven years even if you pay it off and reach a settlement unless you or an attorney negotiates with the collection agency to get a tradeline deletion which effectively deletes that account from your credit report.

Do I need a lawyer to deal with National Credit Adjusters?

You do not require a lawyer to deal with National Credit Adjusters, but having one might be in your best interest. Debt collection companies may not always follow the rules when it comes to the Fair Debt Collection Practices Act, and having an attorney can reroute communication so that you don’t have to deal with phone calls, text messages, or emails. Working with an attorney means having the right letters sent at the right time, having someone to help if the company continues to try and collect when they shouldn’t, and having someone to help you seek additional damages if necessary. 

How do I validate debt from National Credit Adjusters?

“Validating” a debt can mean two things. You “validate” a debt by sending a letter to National Credit Adjusters, officially asking them for information that would confirm the validity of the debt. Remember that you have 30 days from the first time National Credit Adjusters contacts you to validate the debt. You should use certified mail and keep copies. If they are calling about more than one type of debt, you need a letter for each account. National Credit Adjusters then “validates” the debt on their end by providing you with this information. National Credit Adjusters will still try to collect the debt until they receive the letter, but once the letter is received, National Credit Adjusters must legally stop all collection activities until they have mailed a copy of the verification to you. It should take no more than 30 days for National Credit Adjusters to validate your debt once you request validation.  

How long does it take to settle with National Credit Adjusters?

How long it takes for you to settle with National Credit Adjusters is based on many factors. If they have purchased more than one type of debt, it might take a little bit longer; if they don’t communicate quickly, it can lengthen the process too. An attorney might be able to help give a more accurate timeline based on your circumstances. 

How much should I offer National Credit Adjusters to settle a debt?

What you offer is based on your financial situation. If you are under financial hardships, you can try to negotiate for a lower percentage; however, settlements are usually 40-60% of the total debt. 

Can a creditor sue you? Can they take all the money in your bank account?

If you ignore attempts to contact a legitimate debt, a debt collector or creditor might place a default judgment against you. This means they can sue you. They can get a court order that says part of your income or assets has to be turned over for them. However, they cannot just take all the money in your bank account without this judgment. 

Can I ignore a collection agency like National Credit Adjusters?

According to changes to Fair Debt Collection Practices Act (FDCPA) in 2021, collection agencies like National Credit Adjusters can contact you over debt via email, text message, and social media messages without prior consent. They can’t use public settings to communicate with you on social media, and they have to disclose that they are a debt collector.You can ignore all of this, even if you think the debt is incorrect, but if you do, it could eventually result in a default judgment against you and your assets. It’s better not to ignore a collection agency, even if what they are trying to collect isn’t yours. 

How did National Credit Adjusters get my number?

When debt collection agencies like National Credit Adjusters purchase debt from the original lender, they get your personal information, including personal contact information. They can likely find you on social media using your email address and your phone number.

Can I use a credit card to pay for National Credit Adjusters?

Yes, you can probably pay your debt to National Credit Adjusters with a credit card, but they might charge you extra fees for a credit card over a debit card or bank account. 

Will paying off collections improve credit?

Yes, paying off collections will improve your credit long term. It won’t immediately fix the problem. Once your account goes into collections, it is a negative mark on your credit report for seven years. If a lawsuit is filed against you because you ignore attempts to collect on a debt, or they get a judgment against you, that lawsuit or judgment stays on your credit report for seven years from the time it is filed.So, if John has a delinquent account but pays off collections immediately, it can be removed within seven years. If John ignores it and a judgment is filed five years later, then the delinquent account might drop off once paid, but that judgment stays for seven more years, which means his credit report won’t be clear for 12 years. The sooner you pay off a debt that you oh, the sooner it improves your credit score. What’s more, if you negotiate a settlement with a collection company, you can try to get what’s called a tradeline deletion where they don’t report the account to the credit reporting agencies. In this case, National Credit Adjusters would have the account removed from your credit report. For someone like John, that would free up his credit score almost immediately, even if he waited to settle.

Does debt go away after seven years?

There is a statute of limitations or SOL on each type of debt. This SOL varies by state. Something that goes away after seven years, but it can take up to 14 years, depending on the type of death. Certain debts, like student loans, never expire.

If I file for bankruptcy, does my debt go away?

If you file for bankruptcy, your debt does not automatically go away. There are many different types of bankruptcies referred to as chapters. Each chapter has its own set of rules. Generally speaking, if you complete all the terms of your bankruptcy, any remaining debt goes away at the end of the process. With Chapter 7 bankruptcy, you have to liquidate all of your assets so that you can pay off your debt in exchange for all creditors accepting a one-time settlement. With chapter 13, you have a repayment plan where you pay a small amount to your creditors, but they stop harassing you during that time. This chapter can take up to five years to be completed, after which any remaining debt goes away. But the terms are very strict. Having one missed or late payment negates all of your bankruptcy attempts and requires you to pay your debt in full. 

How do I get debt removed from my credit score?

For a debt that has already been paid, you can contact the credit reporting agencies to get the debt removed from your credit report. Once the debt has been paid off successfully, or once you find debt on your report that is not accurate/not yours, you will need to contact all three reporting agencies individually to have it removed or edited. If you choose to work with an attorney while trying to settle your debt or communicate with debt collection companies National Credit Adjusters, your attorney can also help you get the debt removed from your credit score once it has been paid or to get National Credit Adjusters agree to a trade line deletion. 


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