If you aren’t getting your complaint against Navient resolved, try filing a free claim to escalate your dispute and get a fair shake.
Do you have a complaint against Navient because of your bill?
Maybe your bill is hard to understand or there are charges that make no sense and leave you puzzled. No matter what the reason, we are going to explore how to understand your Navient bill in this article.
What's Included in Your Bill
On the Navient bill pay statement you will see the following:
How to Read Your Statement
Below you will find step-by-step instructions outlining how to read your Navient bill.
Payment Slip: You might want to pay your Navient bill online. However, if you opt to pay your bill using the USA mail which is the traditional way to pay then you’ll want to use the payment slip at the bottom of your bill. You will carefully detach the payment slip and include it with your payment. Send the payment slip and the payment to the address below. When making a payment using the payment slip, always include your Loan Group Number on your check so you can help ensure that your payment is applied properly to the correct loan and there are no processing delays.
Navient Loan Payment Addresses
Here is a list of Navient loan payment addresses.
P.O. Box 9533 Wilkes-Barre, PA 18773
P.O. Box 13611 Philadelphia, PA 19101
Cosigners with Navient Loans
P.O. Box 9555 Wilkes-Barre, PA 18773
P.O. Box 13612 Philadelphia, PA 19101
Setting Up Online Bill Pay
Online bill pay is easy to set up and you’ll be able to see immediately when your Navient bill has posted. Navient bill pay online is also available. Online payments tend to take 24 hours to post or longer during holidays and weekends. If you are mailing your Navient loan payment then please give it ample time to arrive since the Navient considers your payment late and charge a late fee (which will be reflected on your statement) if you fail to get the payment to them on time.
Once you have your online account set up and you are receiving online statements then you can use the Navient Bank mobile app to access your account and view your statement. You’ll be able to see any and all changes to your bill using the app.
Contacting Customer Service About Your Statement
If you simply cannot figure out your statement, want to make a Navient payment or have questions, then you can contact:
Call: Customer service: 888-272-5543
Okay, are none of these contact options working? Now what?
If you cannot figure out your Navient statement and you have tried calling customer service, but you are getting nowhere then it’s time to explore other options. If you plan on filing a claim against Navient, let us help you file a claim so you can avoid the hassle of phone calls, emails, and long, drawn-out chat logs.
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