Know how to get Navient to listen

How to Contact Navient

If you can’t get what you need out of Navient’s customer service, try filing a free claim instead.

Want to contact Navient? Here’s how.

Do you have a complaint against Navient? Perhaps they are overcharging you and your student loan account does not reflect the correct balance. In certain circumstances, their services might simply be not what you expected.  No matter what the reason is for your complaint, we are going to explore how to contact Navient in this article.

We will explore these questions in:

  • How to Call Navient?
  • How to Email Navient?
  • How to Chat with a Navient Representative?

Customer service calls are annoying. You have to pick multiple options to reach the department that can handle your complaint. You might be left on hold for an extended period and even start to grow frustrated. Also, if you do not call during business hours, you might be shuffled to a department that has no idea how to resolve your complaint. If you are still struggling to reach a person and obtain the answers you need, we can help.

It is imperative that you know exactly why you want to reach Navient to choose the correct extension. Navient contact numbers and addresses are categorized by the type of student loan you have or are interested in taking out.

Here is a list of departments and the Navient contact numbers you need to talk with a representative that can help you with your student loan questions:

FFELP and HEAL Student Loans

Loan Types: Stafford — Subsidized/Unsubsidized, Consolidation, Parent PLUS Loan, Graduate PLUS

Navient contact number: 888-272-5543

Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

Fax: 800-848-1949

International Fax: 001-570-821-6585

Navient Student Loan Payments

Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533

Cosigners can send their payments to the following

Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555

General Correspondence and Submitting Documents

Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

You’ll be asked to provide your account number.

U.S. Department of Education Student Loans

Loan Types Include: Direct Loan — Subsidized/Unsubsidized, Direct Consolidation Loan, Direct Parent PLUS Loan, Direct Graduate PLUS

Call  toll-free at 800-722-1300

Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

International: If the 800-722-1300 toll-free number doesn’t work for you, call us at 317-806-0580 (charges apply).

Navient Fax Number: 866-266-0178

International Fax: 001-570-706-8563

Loan Payments:

Navient – U.S. Department of Education Loan Servicing
P.O. Box 4450
Portland, OR 97208-4450

General Correspondence:

U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635

Always provide your account number when contacting a representative.

Private Student Loans

Loan Types— Subsidized/Unsubsidized, Direct Consolidation Loan, Direct Parent PLUS Loan, Direct Graduate PLUS

Navient contact number: 800-722-1300

Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

International: If the 800-722-1300 toll-free number doesn’t work for you, call 317-806-0580 (charges apply).

Fax: 866-266-0178

International Fax: 001-570-706-8563

Loan Payments:

Navient – U.S. Department of Education Loan Servicing
P.O. Box 4450
Portland, OR 97208-4450

General Correspondence:

Navient – U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635

Always have your account number ready when contacting a Navient phone number or address.

For Military Service Members

Loan Types — Subsidized/Unsubsidized, Direct Consolidation Loan, Direct Parent PLUS Loan, Direct Graduate PLUS

Navient Number: 800-722-1300

Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

International: If the 800-722-1300 toll-free number doesn’t work for you, call us 317-806-0580 (charges apply).

Fax: 866-266-0178

International Fax: 001-570-706-8563

Loan Payments:

Navient – U.S. Department of Education Loan Servicing
P.O. Box 4450
Portland, OR 97208-4450

General Correspondence:

Navient – U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635

Have your account number ready when contacting the above numbers and addresses.

For School Aid Offices

COLLEGESERV

Offers support for schools to assist with borrower related issues/repayment counseling, enrollment updates, or guidance with online reports.

Call toll-free at 888-272-4665

Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

Fax: 866-266-0178

Email: collegeserv@navient.com

Complete Electronic Services

Providing technical support for monitoring electronic file delivery and assistance with School Servicing Portal navigation.

Email: esnavi@navient.com

Additional Contact Information for Navient

Navient student loans phone number:

800-722-1300

Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

International: If the 800-722-1300 toll-free number doesn’t work call 317-806-0580 (charges apply).

Fax: 866-266-0178

International Fax: 001-570-706-8563

Loan Payments Address

Navient – U.S. Department of Education Loan Servicing

P.O. Box 4450

Portland, OR 97208-4450

General Correspondence

Navient – U.S. Department of Education Loan Servicing

P.O. Box 9635

Wilkes-Barre, PA 18773-9635

When you send us correspondence, please provide your account number and enough detail to ensure we can address your inquiry.

Emailing Navient

You can sign into your account and email Navient directly with any questions that you might have concerning your student loan. The above departments often have emails that you let you contact them directly.

Contacting the Navient via Social Media

Although there are multiple ways to contact Navient, you still might want to reach out to a representative vial social media site. You can contact them via Facebook or Twitter. When reaching out to Navient on social media, do not offer too much information, such as account numbers and personal address. Instead, you can request a customer service representative from Navient to contact you.

None of these contact options working? Now what?

If you cannot get a hold of Navient’s customer service department by calling, emailing, or chatting online, then here are a few other options that might put you in touch with the right department. If you plan on filing a claim against Navient, let us help you file a claim to avoid the hassles of phone calls, emails, and long, drawn-out chat logs.





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