What Some Customers Get in Compensation from Navient

The first thing to know, is that your Navient Solutions contract probably limits your options for legal complaints against Navient Solutions. You generally have two options:

1. Take your Navient Solutions complaint to Small Claims Court, or
2. Take your Navient Solutions complaint to Consumer Arbitration

We at FairShake can help you file a claim against companies like Navient Solutions. We’ll take your complaint through the legal process of consumer arbitration. This usually gets them to negotiate. (For a list of companies we process complaints against, start here.)

Here’s some information from the American Arbitration Association (AAA) on how recent complaints against Navient Solutions have been resolved:

Now for the numbers…

In 2018, 96 complaints against Navient Solutions were resolved through the arbitration system.

Among these complaints, 67 complaints against Navient resulted in a settlement  – that’s 70% of complaints.

Although settlement amounts are secret, the average complaint against Navient Solutions asked for $22607 in compensation.

At least 16 customers also received non-monetary relief for their Navient Solutions complaint as well.

Arbitration complaints against Navient Solutions took an average of over 11 months to resolve.

Complaints handled by FairShake are often settled before arbitration, which can be much faster. (For a list of companies we process complaints against, start here.)

The arbitration complaint process against Navient Solutions costs money, but the company is usually responsible for costs. Navient Solutions paid $926 in fees per complaint on average.

Meanwhile, 100% of consumers paid nothing in arbitration fees for their complaint against Navient Solutions through the American Arbitration Association.