How to Sue Navient

Looking to sue Navient? Small claims court is an option, and you may have others…

So you’re looking to sue Navient?

At FairShake we’ve helped thousands of people ripped off by big companies like Navient. And we’ve helped get millions of dollars in settlement offers

[continued below]

Share your Navient complaint

Get Started Now

Tired of hitting dead ends when trying to get a refund from Navient? Feeling like there’s nowhere to turn?

You’re not alone. It seems like many people have tried all the Navient customer service options, but still feel unheard.

There are different ways to file a complaint against Navient, but none have the same power and leverage as taking legal action.

So, if you’re thinking of suing Navient, where do you even start? You might expect there to be tons of class action lawsuits against them, but it’s often more complicated than that.

What many people don’t know is that hidden clauses buried deep within their contracts frequently allow companies like Navient to push legal claims into the private realm of consumer arbitration, away from conventional courts.

But here’s the thing: your Navient contract doesn’t have the power to take away your right to pursue legal action by suing them.

Here’s what you can do…

Two options to Sue Navient:

  • Consumer Arbitration: This involves accessing an official and independent dispute resolution process that is not a court. It provides an opportunity to seek compensation for your complaint without the need to appear in person. For many, this can be a preferable option.To find out if you can take Navient to arbitration, you can check your contract or user agreement with them. Many companies’ standard contract are available on their websites. You can do a search for “arbitration” arbitration within the contract text — it is usually mentioned near the very top of a contract.

    Learn more about the consumer arbitration process here.

  • Small Claims Court: If you prefer to avoid the arbitration system, you can opt for Small Claims Court. You should know that the procedures for Small Claims Court may vary depending on your jurisdiction.Taking Navient to Small Claims Court will typically involve appearing in person and completing necessary forms.

If you’re ready to sue Navient in Small Claims Court, read on below:

Taking Navient to Small Claims Court Step-by-Step



Small claims courts are only for certain types of claims. The first step is to make sure your claim qualifies for small claims court hearings. There are two things you should know about the process:

  1. The amount of money: Every small claims court sets a maximum dollar amount for the claim you can bring. In most states it’s either $5000 or $10,000, but it can be as low as $2,500 (in Kentucky and Rhode Island). You can find a list of all 50 states’ monetary limits here.

  2. The type of relief: There are two types of awards that you can seek in a lawsuit: monetary (a dollar value payment) and equitable (a non-monetary request). Most small claims courts grant just monetary awards.

If your claim doesn’t fall within the limits of your state’s small claims court, you’ll have to arbitrate your claim instead.



Most small claims courts require that you ask the the defendant to fix your problem voluntarily before you file a claim. If you decide to sue Navient in small claims court, you first need to send the company a demand letter.

Your demand letter should be simple and straightforward; tell Navient who you are (your name, address, phone number and account number), what the problem is, and what you want from the company. The letter should not run more than three or four sentences. Remember you are simply checking a box on your to do list before you file a claim.

When you’re done writing the demand letter, you need to mail a hard copy of the letter to the company’s legal address. Make sure to send the demand letter by certified mail to ensure Navient receives it. According to our most recent research, Navient is legally based in Delaware and receives mail at this address:

Navient Solutions, LLC

If you would like examples of demand letters or more information about how to write them, you should read this informative guide.



In order to sue Navient in small claims court, you have to fill out some paperwork.

Each state has a set of forms that need to be filled out to file a claim, and sometimes counties will require the submission of additional forms. The correct forms for your location is available for free on your state court website.

Make sure you fill out enough forms; most states that require you to file forms by mail or in-person ask for 3 or 4 copies. If you don’t submit the correct number of copies, the court clerk has the power to dismiss your claim.



When you’re done filling out the court forms, it’s time to send the forms to the court. This process called “filing” can be frustrating.

Many courts require plaintiffs to deliver copies of forms in person at limited times during the day.  Other courts allow plaintiffs to file copies by fax, mail, or online.

All courts require plaintiffs to pay a filing fee before they allow plaintiffs to sue Navient in small claims court. The fee, which is published on your court website, is sometimes waived for low income plaintiffs.

When you file your forms, the court clerk provides you with a stamped copy of the forms, as well as a reminder about the court date.



If you’ve made it this far, good work! Suing Navient in small claims is a grueling mental and emotional process.

Now that you’ve filed the papers required to start your case against Navient, you need to tell Navient about the lawsuit. This is a called “serving” Navient. To do this, you need to deliver copies of your filed forms to Navient.

Look at your court’s website for instructions on how to properly submit your forms to Navient, or search for “[your state] small claims service of process.” Courts have instituted many strict rules for serving a defendant. If you fail to follow every rule mandated by the state court, the clerk of the court can throw out your lawsuit.



When the court clerk gives you a court date, make sure to put it on your calendar. Write down where the hearing is to take place. Make sure to know the address, as well as the number of the courtroom. Bring copies of your filed forms, and any other evidence that supports up your case against Navient. Sometimes, Navient does not show up to oppose plaintiffs. If that happens to you, take advantage of the situation to emphasize your side of the story.

Are you ready to sue Navient in small claims court?
If this sounds too hard and expensive, try consumer arbitration instead…

FairShake helps put the power back in your hands

Learn More