Identity theft and fraudulent activity with your bank accounts or credit cards can result in significant financial losses. What’s more, it’s complicated to know who to contact or what steps to take next, especially when there are hidden fees on your bank statement. Navy Federal offers a wide range of consumer financial accounts, vehicle loans, and more for military members. But what do you do if you were the victim of fraud and Navy Federal doesn’t help? We explain.
Yes, checking accounts have federal protection against fraud thanks to Federal Reserve Regulation E. Credit cards also have federal protection through § 1026.12 Special credit card provisions, which state you are only responsible for up to $50 for fraud.
Yes, Navy Federal has a zero liability policy which means if you are a victim of fraud, you get your money back usually on the same day. The company investigates the fraud claim on your behalf, during which you get provisional credit. The zero liability policy only applies to transactions that Navy Federal confirms through their investigation to be fraudulent and only to those cases that are reported as soon as possible. You have to report things like fraudulent debit card transactions within 60 days of them appearing on your statement.
Note: Navy Federal does not apply the zero liability policy to peer-to-peer payments like Venmo or Zelle or payments like gift cards. So, if you authorize a payment for a good or service using Venmo or Zelle and don’t get the concert tickets you paid for, this isn’t covered under the zero liability policy.
If you see fraudulent activity on your account, checking or savings, or credit card, you need to contact Navy Federal immediately.
This fraud reporting line is available 24/7.
Other ways to report fraud…
You can use the Credit Card Affidavit of Fraud and Forgery and fax the form to 703-206-2055 or mail the completed form to:
Navy Federal Credit Union
Attn: Card Fraud Prevention Recovery
PO Box 3503
Merrifield, VA 22119-3503
If you have a prepaid card with Navy Federal, you can report unauthorized transactions on your GO Prepaid card or call 1-855-477-1138.
The federal government recommends that anyone who is the victim of a fraudulent Navy Federal account opened in their name not only contact Navy Federal but report any fraud to the Federal Trade Commission.
Banks like Navy Federal really do investigate fraud. It’s in their best interest to do so because it can cost them a great deal of money if they don’t. There are many situations where you file a report with Navy Federal, and you don’t hear anything back from them aside from the provisional credit added to your account. Even if you don’t have a lot of communication, that doesn’t mean an investigation isn’t happening within the fraud department. It’s pretty common for investigations to be opened and closed relatively quickly, especially when there is sufficient evidence that suspicious or fraudulent activity occurred. You may or may not hear any information from your bank until the case is closed.
If a scammer gets a hold of your bank account number or your credit card number through a financial service or online transaction, they can cause problems for you and your bank. Scammers can:
Still not having any luck with Navy Federal? If you aren’t getting a response or the response you get isn’t satisfactory, you have other legal options like filing a complaint against Navy Federal or an official dispute with consumer arbitration.
Share your complaint about Navy Federal with FairShake today.
Take your complaint beyond customer service and get a real resolution.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!
Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.
John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.
Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.
Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.
Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!
Virgil, real FairShake customer
Take Action
