How to File a Complaint Against Net10

What is it? A lot of people looking to file a claim against Net10 Wireless are looking to make a claim with the insurance covering their broken Net10 Wireless phone. If you purchased your insurance from Net10 Wireless directly, it is managed by a company called Service Net, and the site to make a Net10 Wireless phone claim with Service Net is here.

Other options for purchasing phone claim insurance include:

• SquareTrade (make a phone claim here)
• Geek Squad (make a phone claim here; you should know that Geek Squad plans are sold by Best Buy and may say they come from Assurant Solutions)
• Apple Care (claim information here)
• Samsung Premium Care (call 1-800-SAMSUNG or learn more here)

When to try it: If you have a damaged Net10 Wireless phone that fits within the situations covered by your device insurance.

What you need to do: Go the website of your phone claim insurer (such as Service Net, Apple Care, Samsung, SquareTrade, or Geek Squad) and answer a series of questions about the damage to your Net10 Wireless device.

What to expect: You’ll probably be asked to wait while the insurance company reviews your claim. If your claim is approved, they may offer to repair your Net10 Wireless phone or to pay for a replacement deivce. Follow their instructions carefully to make sure you are able to get this repair or replacement phone paid for.

What is it? You’re not allowed to bring a claim against Net10 Wireless in most courts because of the arbitration clause in your contract with them. But there is one exception: small claims court. This is a chance to bring a qualifying claim before a local judge, up to a certain monetary limit.

When to try it: You have have time and energy on your hands, and you want the chance to make your case against Net10 Wireless in public.

What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue Net10 Wireless in Small Claims Court.

What to expect: If you follow all the steps precisely and have a strong claim against Net10 Wireless, there’s a good chance you’ll get compensation.

What is it? When you use your credit card to pay for a single charge or a monthly fee with Net10 Wireless, you both agree to follow a set of rules from the company issuing the credit card. In cases such as fraud, overcharges, or when the product or service is not actually provided, credit card companies have a procedure for you to dispute the charge.

When to try it: If your claim against Net10 Wireless is about a one time charge that was made using a credit card, and when you will be able to provide documented evidence that Net10 Wireless charged you more than they were allowed to, or for a service they didn’t provide.

What you need to do: Most credit card companies will let you do this process entirely online. Log in to your credit card account and look for more information on how to dispute and challenge a charge. Typically you’ll have to identify the charge, describe your claim, and if possible provide evidence to support it.

What to expect: The credit card company may temporarily remove the charge from your bill. They will then likely ask Net10 Wireless for a response. You may also be asked for more information or evidence before they make a final decision.

What is it? The Federal Communications Commission (FCC) is a government agency that regulates much of Net10 Wireless’s business. The FCC provides an informal channel for consumers to submit claims and complaints against Net10 Wireless.

What happens to these claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint procedure, but there is a monetary charge for this.

When to try it: You’re frustrated with Net10 Wireless and want to make your complaint available to the government and the public. An FCC complaint is not a way to pursue compensation.

What you need to do: File an informal complaint against Net10 Wireless on the FCC’s public website by following the instructions here.

What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like Net10 Wireless. The company may be asked to respond to it. You will not necessarily receive an individual response.

What is it? The Better Business Bureau and its local chapters are private organizations that collect and publish complaints against a wide range of companies like Net10 Wireless. They give the companies a rating based on the complaints but they also give businesses a chance to respond to the complaints.

When to try it: When Net10 Wireless’s BBB page show that it is actively involved in responding to complaints, you will have the highest chance of getting a response from them. However, you can also just post to get your complaint heard by any potential or future customers.

What you need to do: Go to Net10 Wireless’s BBB profile here and follow the instructions for submitting a complaint.

What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them, or via the BBB. You may be asked for further documentation or clarification on your complaint. Ultimately, it is up to Net10 Wireless whether they choose to acknowledge and offer compensation for your claim.

What is it? Remember that thing about the small print of your Net10 Wireless contract? Well instead of most courts, what their contract allows you to do is to file a claim that will be argued before an independent individual called an arbitrator.

Because this process costs Net10 Wireless money, often they’ll try to settle your claim once you put them on notice that you plan on taking them to arbitration. That’s what FairShake can help with!

When to try it: Any situation in which you believe Net10 Wireless has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Typically claims involve a specific request for how Net10 Wireless can fix the situation, which may include financial compensation. FairShake will help you pursue claims up to $10,000.

What you need to do: Fill out our form below, to start your claim against Net10 Wireless. Or, for more information on the steps in pursuing an arbitration claim yourself, click here.

What to expect: For more details about arbitration, click here. Or start your claim below and let us help!