Published on November 19, 2020
FairShake, the online service helping everyday people get justice when big companies break the rules, has been named a Best Invention of 2020 by TIME.
FairShake empowers individuals to achieve fair resolutions of their consumer complaints. As TIME puts it, “FairShake makes battling the big guys easy.”
FairShake’s simple online platform transforms the bureaucratic nightmare of a consumer arbitration claim into a simple, expert-supported online experience.
Consumer arbitration is the private justice system written into hundreds of millions of contracts between individuals and corporations. Corporations have piled on arbitration clauses over the past 10 years as a way to keep disputes out of public courts.
But the system is so rarely used that you’ve probably never heard of it. FairShake leads the way in changing that, having already processed over 10,000 claims for individuals harmed by the biggest players in telecom, financial services, travel, and other industries.
FairShake was recognized in TIME’s Best Inventions in Finance category. This fittingly acknowledges that consumer rights are a pocketbook issue. In a challenging time for so many families, Americans can’t afford to lose their hard-earned money to sketchy corporate behavior. Successful FairShake customers recover around $600 on average—enough to make a real difference. And FairShake only charges a fee if the customer wins compensation.
Anyone who has faced the customer service nightmare of being led in circles by a company clearly in the wrong can understand FairShake’s appeal. Common situations in which customers turn to FairShake include when a wireless provider refuses to honor a sign-on promotion they promised, when a gym makes it impossible to cancel an account, when a vacation rental company suddenly changes its cancellation terms, or when a finance platform wrongly seizes account funds.
FairShake hopes this recognition will lead to more people knowing about the service, and about their rights as consumers. “We’ve all been conditioned to think that big companies can get away with cutting corners and breaking promises,” says founder and CEO Teel Lidow, “and it’s really incredible to be able to help people realize that’s not always how things have to be.“
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Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer