From Forbes:
The obvious reality is that applying the Day One philosophy at a company that’s over 20 years old requires different things than a company than is just one day old. So, what will it really take for Andy Jassy and Amazon to retain the culture that has made it so successful in so many areas of business? And what should other companies emulate?
Based on observations of how Amazon operates, and, most importantly, what I’ve seen the company do that makes its culture and operating philosophy so different from others, here are the five key attitudes that Amazon must retain — and that other companies should learn from.
Walk In, Day One And Every Day, Without Holding On To How You Defined Yourself Yesterday
History doesn’t define who you are today — that is true in life and in business. Amazon’s Day One philosophy allowed the company to take this to the extreme. Think about this: Why did Amazon come up with Alexa and Echo devices? These have nothing to do with retail. Why not Bank of America, or Geico, or Delta Airlines, or even another retailer for that matter? Because from the beginning, Jeff focused on what is possible given what the customer needs, not what his vision for the company was the day before. As he said in a 1999 interview ,at the height of the tech bubble, “It doesn’t matter to me whether we’re a pure internet play. What’s important to me is to provide the best customer service. Internet, shm-internet.”
Continue reading Can Amazon Retain A Day One Culture When The Only Person From Day One Departs? on Forbes
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