Carrying the “Black Card,” formally known as the Centurion card from American Express, gives you special status. It’s rare and broadcasts that you’re part of a small group of individuals who have exclusive access to the invitation-only elite card. Its inaccessibility makes it sought after by credit card hackers and American Express loyalists who won’t settle for the Platinum card.
Now, American Express has loosened its grip on the Black card ever so slightly.
If you’re not familiar with the Centurion Card, you’re not alone. There’s an air of mystery surrounding the card’s perks, but what sets the card apart from others is the personal concierge service it offers cardholders. You may get a glimpse of what it’s like to be a cardholder in Reddit posts or occasional articles. Delivering ice for your drinks, dropped off by helicopter to a remote island resort, is just one example of the lengths a Black card concierge will go to.
According to American Express, “We go above and beyond to help you from planning a vacation to dealing with an emergency.” However, that’s just the beginning of what you can ask for. According to a former concierge, if it’s legal, the team will stop at nothing to fulfill your request.
Do you have a complaint about American Express, such as locked accounts or overcharges? Take your claim to FairShake, the consumer advocacy service.